ServiceNow Architect

Job not on LinkedIn

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 ServiceNow

👻 Ghost score 10%

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AEVEX Aerospace

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏭 Manufacturing

📦 Logistics

💰 Venture Round on 2020-03

Consulting • Manufacturing • Logistics

AEVEX Aerospace is a specialized provider of advanced aerospace solutions, focusing on unmanned systems, loitering munitions, and intelligence capabilities. The company delivers operationally relevant engineering, design, and navigation services tailored to meet the unique requirements of military and defense customers, including the U. S. Department of Defense and international partners. Their offerings range from aircraft modifications and special mission integration to assured positioning and navigation technologies, aiming to enhance mission-critical programs with cost-effective and customizable solutions.

📋 Description

• Serve as a primary technical resource for the ServiceNow platform across the enterprise • Own assigned ServiceNow solutions and modules end-to-end, from requirements gathering and solution design through development, testing, deployment, documentation, and continuous improvement • Design, develop, test, deploy, and improve ServiceNow solutions • Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Scheduled Jobs, and other platform components using JavaScript and Glide APIs • Build and manage Flow Designer flows, subflows, actions, approvals, notifications, and automation • Manage Update Sets and controlled promotion across Development, Test, and Production environments • Support platform upgrades, testing, release management, and platform health • Develop and mature ITSM capabilities, including Incident, Problem, Change, Request, and Service Catalog • Configure Change Management, Service Catalog items, Record Producers, approval workflows, SLAs, self-service, agent workspaces, queues, and forms • Develop and mature HAM/SAM and asset lifecycle capabilities • Improve asset ownership, inventory visibility, normalization, reconciliation, reporting, and software license management • Maintain CMDB accuracy, completeness, ownership, relationships, and data integrity • Configure and optimize Discovery, MID Servers, Service Mapping, reconciliation rules, normalization, and CI relationships • Design and maintain REST/SOAP, IntegrationHub, MID Server, and other ServiceNow integrations • Integrate ServiceNow with identity, endpoint management, monitoring, security, business, and other enterprise platforms • Develop dashboards and operational reporting for service performance, SLAs, workload, assets, CMDB health, and KPIs • Support onboarding of acquired organizations, teams, users, assets, and processes into ServiceNow • Translate legacy or SharePoint-based workflows into scalable ServiceNow workflows, catalog items, approvals, integrations, and automation • Maintain roles, ACLs, RBAC, security configurations, auditability, and separation of duties • Support SOX, SOC, CMMC, NIST 800-171, and other applicable compliance requirements • Partner with IT leadership, technical teams, process owners, and business stakeholders to establish priorities and deliver scalable solutions • Promote platform adoption through intuitive workflows, self-service, documentation, and user feedback • Maintain technical documentation, integration architecture, configuration documentation, and operational runbooks • Provide knowledge transfer and serve as an escalation resource for complex ServiceNow issues

🎯 Requirements

• 5+ years of hands-on ServiceNow development and administration experience • Strong proficiency with JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and Flow Designer • Demonstrated experience with ServiceNow ITSM, including Incident, Problem, Change, Request, and Service Catalog • Experience with HAM, SAM, or broader IT Asset Management capabilities • Experience with CMDB, Discovery, MID Server, Service Mapping, reconciliation, and CI relationships • Practical experience developing automation using Flow Designer, IntegrationHub, or comparable ServiceNow capabilities • Experience developing REST/SOAP integrations and understanding ServiceNow integration patterns • Experience developing operational dashboards and reporting within ServiceNow • Strong understanding of ITIL practices and their application within ServiceNow • Ability to translate technical and business requirements into practical, scalable platform solutions • Ability to independently scope, design, develop, test, document, deploy, and support ServiceNow solutions • Strong communication skills and ability to work effectively with technical and non-technical stakeholders • Experience with Integrated Risk Management (IRM/GRC), IT Operations Management (ITOM), and Strategic Portfolio Management (SPM) • Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent work experience • U.S. Citizenship required • Ability to obtain/maintain a Secret DoD clearance • Full-time reliable attendance • ServiceNow CSA, CAD, CIS-ITSM, CIS-HAM, CIS-SAM, or other applicable certifications preferred or listed as preferred qualifications • Experience with ServiceNow HAM Pro/SAM Pro, advanced ServiceNow capabilities, acquisitions/process migrations, regulated environments, compliance frameworks, FedRAMP/GovCloud, Performance Analytics, and ITSM platform migrations listed as preferred qualifications

🏖️ Benefits

• 401(k)-retirement plan • Medical insurance group coverage, with a portion of premiums paid by the company • Dental insurance group coverage, with a portion of premiums paid by the company • Vision insurance group coverage, with a portion of premiums paid by the company • Disability insurance group coverage, with a portion of premiums paid by the company • Life insurance group coverage, with a portion of premiums paid by the company • Professional development funds • Employee Assistance Plan (EAP) • Counseling support • Legal help • Child and elder care support • Periodic travel to AEVEX facilities for implementation workshops, go-lives, and team events • Remote work arrangement