Client Success Lead

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Build and grow long-term strategic relationships with merchant partners • Manage a portfolio of accounts across a variety of industries • Manage contract renewals, pricing updates, and expansions • Develop proactive client management strategies to drive incremental GMV and revenue • Expand Affirm’s relationship coverage • Analyze merchant performance and recommend programs to increase product adoption • Promote marketing best practices and optimize program financing programs • Manage merchant relationship health to maximize value for Affirm and merchants • Orchestrate cross-functional teams across Analytics, Credit, Technical, Marketing, and Product • Report to the Senior Manager, Client Success

🎯 Requirements

• 5+ years of B2B client-facing experience; preferably in a high-tech environment • Experience negotiating and closing commercial contracts, such as RFPs and renewals • Excellent customer relationship management skills with the ability to manage strategic accounts • Experience managing cross-functional projects with high attention to detail • Strong written communication skills, including proposals, memos, and emails • Strong verbal communication skills, including presenting • Excellent analytical abilities to review merchant performance and report program impact to internal and external stakeholders • Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred • Comfortable using Salesforce and BI tools • Must be located in the United States • Visa sponsorship is not available for this position

🏖️ Benefits

• Base pay is part of a total compensation package that may include equity rewards • Monthly stipends for health, wellness and tech spending • 100% subsidized medical coverage • Dental and vision coverage for you and your dependents • Health coverage at no cost; 100% of premiums covered for employees and dependents • Monthly stipends supporting tech setup • Ability to choose health and wellness options • Flexible time off • Generous holiday calendars • Employee stock purchase plan (ESPP) allowing employees to buy Affirm stock at a discount • Inclusive interview process and accommodations for candidates with disabilities • In-person onboarding experience for all new hires