Client Manager

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AffirmedRx, a Public Benefit Corporation

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

AffirmedRx is a Public Benefit Corporation dedicated to transforming the pharmacy benefit management (PBM) industry. Focused on transparency, patient-centric care, and innovative solutions, AffirmedRx aims to overcome the complexities and opacity that traditionally plague the PBM sector. By empowering individuals and organizations, the company provides clarity and unwavering support in navigating pharmacy benefits. AffirmedRx stands for integrity and partnership, striving to offer a healthier and more informed pharmacy benefits experience while boldly tackling the rising costs of healthcare and pharmaceuticals.

📋 Description

• Serve as a day-to-day contact for assigned client accounts, supporting the Client Executive and broader account team • Build working relationships with HR teams, benefits administrators, and consultants • Respond to client inquiries and route requests to appropriate internal teams through resolution • Maintain account records, client communications, and action items in Salesforce and internal systems • Prepare agendas, track action items, and coordinate client-meeting follow-up • Process eligibility updates, benefit changes, plan configuration requests, and routine account maintenance • Coordinate with Operations, Eligibility, Billing, Clinical, and IT teams • Support implementations, renewals, and benefit changes by tracking timelines and deliverables • Validate information and escalate discrepancies or issues • Monitor account performance metrics, pharmacy spend, and utilization trends • Prepare quarterly business plans, financial performance summaries, and client-facing reporting packages • Identify cost-savings opportunities, operational efficiencies, and upsell or growth opportunities • Triage and resolve client issues while communicating status clearly • Escalate complex or high-impact issues to the Director, Client Management or Client Executive • Participate in regular account team meetings • Follow company policies, procedures, and compliance requirements • Maintain accurate documentation of client requests, decisions, and completed work • Identify opportunities to improve processes, client experience, and operational efficiency • Participate in training and professional development activities

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent professional experience will be considered • 0-1 year of experience in account management, client success, or client-facing operations within a PBM, health plan, TPA, or managed-care environment • Healthcare experience required • Working knowledge of pharmacy benefit operations including claims processing, formulary management, eligibility, network configurations, and benefit plan design • Strong communication skills with the ability to translate complex pharmacy benefit information into clear, actionable guidance for non-technical audiences • Demonstrated ability to manage multiple accounts and competing priorities with attention to detail and consistent follow-through • Proficiency with CRM systems and standard business tools (Microsoft Office, Teams) • Experience within a transparent, pass-through, or PBM-optimizer organization • Familiarity with Salesforce or similar healthcare CRM platforms • Experience supporting quarterly business reviews and client-facing financial reporting • Prior experience working in a pod or team-based account model

🏖️ Benefits

• Competitive compensation • Health benefits • Dental benefits • Vision benefits • Other benefits • Professional work environment for remote employees