Director, Client Executives

Job not on LinkedIn

🔥 7 minutes ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 16%

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AffirmedRx, a Public Benefit Corporation

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

AffirmedRx is a Public Benefit Corporation dedicated to transforming the pharmacy benefit management (PBM) industry. Focused on transparency, patient-centric care, and innovative solutions, AffirmedRx aims to overcome the complexities and opacity that traditionally plague the PBM sector. By empowering individuals and organizations, the company provides clarity and unwavering support in navigating pharmacy benefits. AffirmedRx stands for integrity and partnership, striving to offer a healthier and more informed pharmacy benefits experience while boldly tackling the rising costs of healthcare and pharmaceuticals.

📋 Description

• Lead, coach, and develop a team of Client Executives responsible for C-suite and HR-leadership relationships, contract economics, renewal strategy, and performance guarantees across Tier 1 and strategic accounts • Set priorities, distribute workload, and assign accounts across the team • Ensure consistent quality and cadence of client engagement, including relationship strategy plans, business reviews, and renewal timelines • Establish and monitor performance goals tied to retention, renewal, and expansion outcomes; conduct 1:1s, pipeline reviews, and formal performance management • Build career paths and bench strength within the Client Executive function • Serve as executive-level relationship owner for key benefits consultants and brokers • Develop and execute consultant-relations strategies and educate consulting firms on AffirmedRx's clinical and financial value proposition • Partner with Clinical Consultants and Analytics on plan-performance reporting supporting renewal and RFP outcomes • Own retention and renewal performance for the strategic book of business and personally engage on major renewals • Guide trend-management recommendations, financial performance narratives, and renewal projections • Identify and manage upsell and expansion opportunities across strategic accounts • Support RFP responses and growth pursuits for existing clients • Serve as an escalation point and coordinate with Client Management, Clinical Consultants, Patient Care Advocacy, Operations, Sales, and Marketing • Partner with the VP, Client Management & Care Delivery on account tiering, book-of-business rebalancing, and resourcing • Maintain current CRM account records and consistent handoffs • Contribute to client onboarding and account-transition playbooks • Provide input on organizational design, staffing, and career-ladder development

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, or a related field; equivalent professional experience will be considered • 10+ years of progressive experience in strategic account management, client success, or sales within a PBM, health plan, or managed-care environment • 3+ years directly leading and developing a team of account executives, account managers, or client success professionals • Demonstrated track record of client retention, renewal, and revenue growth on complex, multi-stakeholder accounts with 3,000+ covered lives • Established relationships with, or demonstrated success building relationships with, benefits consultants and brokers • Strong understanding of PBM economics, contract structures, and performance guarantees • Excellent executive presence and communication skills, with the ability to represent AffirmedRx credibly to C-suite client and consultant audiences • Experience within a transparent, pass-through, or PBM-optimizer client-success organization • Familiarity with account tiering/segmentation models, such as single point of contact versus dual ownership • Experience leading a team through organizational change or scaling

🏖️ Benefits

• Competitive compensation, including health, dental, vision and other benefits • Opportunity to impact industry change in the pharmacy benefits management space while delivering high-quality patient outcomes • Culture where people thrive • Remote work environment