Customer Experience Manager – SME

🕒 May 13

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Agile Defense

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏛️ Government

🔒 Cybersecurity

Government • Cybersecurity • Defense

Agile Defense is a company at the forefront of innovation, dedicated to providing advanced capabilities and tailored solutions for critical national security and civilian missions. With a focus on digital transformation, data analytics, and cybersecurity, Agile Defense is instrumental in safeguarding sensitive assets. The company leverages a data-driven approach to deliver insights that enhance mission operations and accelerate decision-making processes. Agile Defense operates globally, with a strong presence across North America, Europe, Asia, and the Middle East, supporting a wide range of client missions. The company is committed to exploring new ideas and technologies, fostering a culture of innovation to advance their services continuously.

📋 Description

• Deliver an exceptional experience for our customers by resolving issues efficiently. • Provide proactive support to ensure customers get the most value from our product. • Serve as a trusted advocate for customers, helping create positive interactions that build long-term satisfaction and loyalty. • Collaborate closely with design and development teams to improve processes, workflows, and product experiences based on customer feedback and needs. • Shape solutions that enhance usability, streamline operations, and elevate the overall customer experience.

🎯 Requirements

• Bachelor’s degree (BS/BA) preferred; Associate degree (AA/AS) accepted with 4 – 8 years of relevant military experience. • Minimum of 4 years of military aviation experience required, including backgrounds such as Pilot, Enlisted Aviator, or Aviation Resource Management. • Strong understanding of aviation operations, workflows, and customer support within a military or operational environment. • Experience collaborating with cross-functional teams and supporting operational or mission-critical systems preferred. • Excellent communication, problem-solving, and customer service skills with the ability to work effectively in a fast-paced environment.