Scheduling Coordinator

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Agiliti

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1939

🏥 Healthcare

📦 Logistics

🤝 B2B

Healthcare • Logistics • B2B

Agiliti is a healthcare services company that manages, maintains and supports medical equipment and clinical technology for healthcare providers. The company offers field operations and customer service, clinical engineering, manufacturing and engineering, technology and information systems, and supply chain/logistics services designed to ensure critical equipment is available and patient-ready. Agiliti positions itself as a B2B partner to hospitals and healthcare organizations, emphasizing mission-driven culture, community service, and diversity and inclusion.

📋 Description

• Book equipment for hospitals across the country • Handle phone, email, and case interactions with surgical customers throughout the scheduling process • Make inbound and outbound confirmation calls for surgical procedure scheduling • Respond to customer voicemails and emails related to scheduling • Schedule cases with multiple modalities and confirm next-day schedules • Approve cases through the online scheduling system and ensure all cases are booked accurately • Identify scheduling barriers and implement solutions to improve scheduling results • Follow safety, confidentiality, and HIPAA policies and procedures • Participate in ongoing departmental and customer-offering training • Perform other tasks assigned by the Supervisor and/or Manager

🎯 Requirements

• High School Diploma or equivalent required • Proven work experience as a Scheduling Coordinator or in Customer Service • Proficiency in Scheduling Software preferred • Experience using Microsoft Office 365, including Outlook, Word, and Excel • Knowledge of clinical/medical practice operations, procedures, terminology, and administrative procedures preferred • Separate work area free of distraction for the remote position • Superior phone and written customer service skills • Effective written and verbal communication with active listening skills • Ability to collaborate across departments and build effective relationships with internal and external customers • Patient and empathetic attitude toward others • Computer literacy and in-depth knowledge of Microsoft Office 365 • Strong problem-solving skills and sound judgment • Familiarity or working knowledge of call center/ACD phone systems • Dependable attendance and punctuality • Adaptability and flexibility in fast-paced environments • Strong time management and organizational skills • Comfort sitting in front of a computer for extended periods • Ability to work 7:30 am–4:30 pm CST Monday–Friday • Availability for 2–3 weekday nights of on-call duty per month, 12 hours each • Availability for 1–2 weekend days of on-call duty per month, 24 hours each • May be required to obtain certain vaccinations or provide proof of current vaccination status based on customer and/or company requirements

🏖️ Benefits

• Health insurance options for Medical, Dental & Vision plans • Short- and Long-Term Disability plans • Flexible Spending Accounts • Health Savings Accounts • Life Insurance Options • Paid Time Off • 401K Saving Plan with employer match • Employee Discounts • Tuition Reimbursement • Daily Pay program • Employee Assistance Program • Wellness programs • Vaccination expenses covered at a participating clinic if vaccination is required • Reasonable accommodations for qualified individuals with disabilities