Scheduling Coordinator

Job not on LinkedIn

🔥 1 hour ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Wellcove

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1989

🛡️ Insurance

🏥 Healthcare

☁️ SaaS

Insurance • Healthcare • SaaS

Wellcove is a third‑party administrator (TPA) focused on the senior market and long‑term care (LTC) benefits. Its cloud‑native LTC Now platform and AssuriCare services provide automated claim administration, eligibility determination, auto‑adjudication, payment processing, digital care management, provider matching, risk evaluation/analytics, and business process outsourcing for carriers, state retirement plans, and reinsurers. The company emphasizes automation, payment integrity, and tailored administrative solutions for long‑term care and Medicare supplement administration.

📋 Description

• Making outbound calls to complete assessment scheduling • Answering inbound phone calls for messages left from outbound calls • Each day, handling a total of at least 50 phone calls (a combination of inbound and outbound calls) • Receiving a score of 85% or greater on QA scores (2 completed each month) • Not exceeding 30-minute meal and break times daily • Averaging 25% or less on After Call Work Time • Team collaboration • Other projects as defined

🎯 Requirements

• Bachelor’s Degree preferred, or equivalent combination of education, training, and experience. • Excellent computer skills including, proficient with Microsoft office applications, Adobe Acrobat • Ability to work remotely and independently. • Display a positive ‘can do’/customer-first attitude. • Excellent communication skills and appropriate etiquette, great phone manners, and ability to speak with a wide range of personalities. Demonstrate a high level of proficiency in the use of the English language in oral and written forms. • Willing to learn new duties and technology-related skills as required. • Collaborative team spirit.