Policy Manager, Quality

🕒 September 8

🇺🇸 United States – Remote

💵 $168k - $207k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Lead policy development for host and guest quality, including Ground Rules and quality standards for stays • Draft clear, scalable policy frameworks that keep pace with product innovation • Collaborate with Product, Supply, Community Support, Legal, and other cross-functional stakeholders • Guide policy operationalization efforts with cross-functional partners • Support company quality initiatives with risk mitigation guidance and policy deliverables • Use data, research, and community insights to evaluate policies, identify improvements, and drive revisions before issues escalate • Define quality standards and design systems that enforce those standards across Airbnb’s marketplace • Enable business and product teams to move quickly and confidently with scalable policy frameworks

🎯 Requirements

• 10–12+ years of experience in a Policy or Trust and Safety role • Prior leadership on quality, standards, or community policy, with demonstrated experience defining and enforcing a quality bar at scale • Experience with review, rating, or reputation systems, including fairness and integrity questions • Experience designing policies for consumer two-sided marketplaces • Strong critical thinking, research, and analysis capabilities • Strong attention to detail • Exceptional writing and communication skills • Thoughtful business judgment and strategic thinking • Ability to work well under pressure • Proven ability to partner with and enable business teams, translating policy requirements into practical solutions • Experience working in a matrix and driving solutions to complex problems through cross-functional collaboration • Fluency in data analysis and data-driven decision-making • Ability to explain and simplify complex information • Must live in a state where Airbnb, Inc. has a registered entity

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Benefits eligibility • Employee Travel Credits • Remote work eligibility • Occasional work at an Airbnb office or attendance at offsites, as agreed with the manager • Disability accommodations throughout the recruitment process