Staff Platform Manager – Conversational Products

🔥 46 minutes ago

🇺🇸 United States – Remote

💵 $200k - $240k / year

⏰ Full Time

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Own the platform that determines how Airbnb's AI Assistant reasons, retrieves, and responds • Own request interpretation and routing, knowledge and capabilities, assistant actions, and evaluation systems • Define user outcomes and measurable success criteria through engineering, policy, and knowledge partners • Diagnose architectural problems and drive engineering and data science decisions • Increase accurate, safe, and complete self-service resolution of support requests • Set product direction and a multi-quarter vision aligned with senior leaders and cross-functional partners • Work directly with production data and use AI tools and coding agents to validate analyses • Build and calibrate new assistant capabilities end to end with human input • Define correct and complete resolutions for user problems and align partner teams • Own launch readiness for major model and platform changes • Diagnose failures in complex AI systems and determine where fixes belong • Own LLM evaluation strategy, including LLM-as-judge, offline and live-traffic evaluation, calibration, certification, and tooling • Build alignment across teams and establish a single source of truth • Present decisions, tradeoffs, and asks to leadership

🎯 Requirements

• 9+ years building technology products, including at least 5 years in product management or a closely related technical role such as engineering, data science, or applied research, with ownership of product direction • Direct experience shipping generative AI or ML products to production • Experience ideally including retrieval-augmented generation, agentic or function-calling architectures, and evaluation systems • Hands-on technical depth, including reading and debugging prompts and understanding ML and engineering constraints • Ability to author artifacts shaping production behavior • Ability to work directly with production data and validate analyses end to end • Experience designing, calibrating, or certifying automated model-based evaluations • Strong understanding of user experience, including latency, tone, and trust in AI interactions • Ability to own an ambiguous, cross-cutting mandate spanning multiple teams and drive alignment • Track record of scaling impact through others by setting clear standards, assigning owners, and holding them accountable • Strong executive communication skills • Ability to envision substantially improved systems and execute the path to achieve them • Must live in a state where Airbnb, Inc. has a registered entity

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Benefits • Employee Travel Credits • Occasional work at an Airbnb office or attendance at offsites • Reasonable accommodations throughout the recruitment process

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