Community Operations Support Manager

🕒 September 17

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 13%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AIR Communities

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏠 Real Estate

Real Estate

AIR Communities is a real estate investment trust that specializes in providing a diverse portfolio of apartment communities across the United States. The company focuses on high-quality markets where there is a strong demand for housing, aiming to deliver premium living experiences to its residents. AIR Communities is committed to serving others and provides opportunities for career growth within a culture that values passion and dedication. The company maintains a strong emphasis on corporate responsibility and resident satisfaction.

📋 Description

• Serve as the acting Community Manager for assigned communities during staffing vacancies, transitions, and other critical business situations • Partner with Regional Managers and onsite teams to improve occupancy, leasing performance, resident retention, customer service scores, and overall property performance • Analyze community performance metrics and implement strategic action plans to drive leasing activity, increase revenue, and enhance operational efficiency • Provide hands-on coaching, mentoring, and training to community teams • Support communities facing operational hardships, staffing challenges, or performance concerns by assessing needs and executing improvement strategies • Lead onboarding and integration for newly acquired communities, implementing company processes, systems, culture, and service standards • Oversee financial performance, including budgeting, forecasting, expense management, and profitability initiatives • Collaborate with Operations, Service, and Regional leadership on property audits, compliance initiatives, and corrective action plans • Serve as a subject matter expert in community operations, leasing excellence, financial management, and team development • Build relationships across AIR's portfolio while acting as a culture ambassador and trusted operational partner

🎯 Requirements

• Ability and willingness to travel up to 75% of the time, including extended assignments throughout AIR's portfolio • Easy access to a major airport • Minimum of 5 years of multifamily property management experience • Minimum of 2 years' experience as a Community Manager overseeing day-to-day property operations • Proven success improving occupancy, leasing performance, resident satisfaction, and operational results • Experience managing large, complex, or high-volume communities preferred • Demonstrated ability to lead through change, stabilize operations, and drive results in challenging situations • Outstanding coaching, team-building, and leadership skills with the ability to influence and develop teams across multiple locations • Multi-site supervision or regional support experience strongly preferred • Excellent communication, customer service, problem-solving, and organizational skills • Ability to quickly adapt to new markets, teams, and business environments while maintaining a high level of performance and professionalism • Candidates extended an offer must undergo pre-employment screening, including reference checks, a four-panel drug screening excluding marijuana testing, employment verification, and a criminal background check

🏖️ Benefits

• Target annual bonus • 25% rent discount at any AIR community • Medical, dental, vision, and life insurance options • HSA/FSA plans • Short- and long-term disability paid by the company • 401(k) plan with employer contribution • Paid time off including vacation, sick time, and 14 holidays • Paid parental leave of up to 16 weeks • Tuition assistance program • Up to 100% reimbursement for job-related certifications and licenses • 15 hours of paid time annually for community service • Commuter benefits • Pet insurance • Consumer discounts on various products and services • Ongoing professional development, leadership training, and career growth

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