National Operations Manager, Commercial Risk

🕒 September 16

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 24%

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The Baldwin Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

💰 $170M Post IPO debt on 2023-10

Consulting • Healthcare • Legal

The Baldwin Group is a national advisory firm specializing in risk management and insurance brokerage, offering comprehensive solutions for businesses and individuals. It provides commercial insurance, employee benefits, retirement consulting, private risk and wealth management services, plus specialty offerings like reinsurance and MGAs, tailoring strategies to protect assets and support growth. The firm emphasizes collaboration, market insights, and customized plans for companies across industries as well as high-net-worth individuals.

📋 Description

• Develop and implement national operational standards and best practices for Commercial Risk servicing and support functions • Identify inefficiencies and lead initiatives to streamline workflows, improve accuracy, and enhance productivity across regions • Ensure adherence to regulatory requirements, internal controls, and audit standards; monitor risk and implement corrective actions • Collaborate with IT and business leaders to optimize agency management systems and leverage automation tools • Establish KPIs and reporting dashboards to measure operational effectiveness and drive continuous improvement • Partner with regional operations leaders, client service teams, and senior management to align operational initiatives with business objectives • Provide guidance and subject matter expertise to regional teams on operational policies, procedures, and system utilization • Lead operational integration efforts during mergers, acquisitions, or organizational restructuring

🎯 Requirements

• Bachelor’s degree in business, risk management, or related field • 6–8 years in insurance brokerage operations • Demonstrated expertise in Commercial Risk and process improvement • Advanced knowledge of operational best practices and process improvement methodologies • Strong analytical and problem-solving skills with ability to interpret data and drive decisions • Excellent communication and stakeholder management skills • Proficiency in Microsoft Office Suite • Familiarity with agency management platforms • Strong understanding of commercial insurance workflows, compliance requirements, and agency management systems • Experience with national or multi-regional operational oversight and change management initiatives • Ability to influence and lead cross-functional initiatives without direct authority

🏖️ Benefits

• Remote work arrangement

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