Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Akkadian Labs

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🏢 Enterprise

📡 Telecommunications

SaaS • Enterprise • Telecommunications

Akkadian Labs is a leading provider of automated provisioning solutions for Unified Communications (UC) environments. They offer a suite of products including Akkadian Provisioning Manager, Console, Contact Manager, and Site Builder, designed to streamline UC adoption, deployment, and management. Their solutions facilitate error-free provisioning across platforms like Webex, Microsoft, and Zoom, helping manage millions of enterprise users efficiently. Akkadian Labs works closely with partners and employs automation to reduce repetitive manual work, enhance security, and achieve quick ROI. They are recognized for their partnership with UC providers and support through an intuitive console that caters to high call volume environments.

📋 Description

• Serve as the primary point of contact for a portfolio of customer accounts, managing day-to-day relationships and handling escalations with support as needed • Maintain a consistent cadence of outreach throughout the year to strengthen relationships, reinforce value, and stay ahead of renewal risk • Own subscription renewals across the assigned book of business, driving retention and contributing to overall revenue goals • Identify and advance expansion opportunities within existing accounts, including upsell, cross-sell, and pricing motions • Educate customers on platform value, functionality, and new features to maximize adoption and business impact • Recognize signs of under-utilization or account risk and respond with recommendations, training, or resources • Lead Quarterly Business Reviews with selected customers to demonstrate value, review progress, and uncover growth opportunities • Maintain disciplined weekly forecasting in HubSpot for renewal and expansion opportunities using the MEDPICC framework • Partner with systems integrators, channel partners, and reseller partners on account strategy, technical discussions, and unified value propositions • Work cross-functionally with Sales, Product, and Support teams to deliver a consistent customer experience and identify lifecycle opportunities • Use account data and analytics to identify trends, surface risks, and prioritize retention and growth actions • Travel as needed to support customer relationship-building and key account engagements

🎯 Requirements

• 4–6 years of experience in software sales, specifically account management • Experience managing a quota-carrying book of business with revenue responsibility • Demonstrated success with renewals and expansion revenue • Hands-on experience with HubSpot or a similar CRM platform • Experience in unified communications, collaboration platforms, or adjacent technologies strongly preferred • Experience managing enterprise, government, healthcare, or finance accounts • Familiarity with MEDICC, MEDPICC, or a similar qualification framework • Ability to travel for customer meetings as needed • Ability to build strong customer relationships and maintain active portfolio engagement • Confidence leading renewal and expansion conversations and advancing opportunities • Strong communication skills across customer-facing, partner-facing, and internal interactions • Comfort working in a fast-moving environment with multiple priorities and revenue goals • Ability to translate product capabilities into customer value and business outcomes • Sound judgment in identifying account health signals, addressing objections, and proactively responding to risk • Discipline in forecasting, pipeline management, and CRM hygiene • Ability to collaborate across internal teams and external partner networks

🏖️ Benefits

• Fully remote environment • Medical insurance • Dental insurance • Vision insurance • Company-paid life insurance • Company-paid disability policies • 401(k) with a generous matching program • Paid time off