Manager I – Field Technical Service Engineering, Surgical

🔥 3 minutes ago

🌪️ Kansas, Nebraska, +1 more states – Remote

🌪️ Kansas – Remote 🌾 Nebraska – Remote 🏰 Missouri – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Alcon

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Alcon is a leading company in the field of eye care, committed to innovating life-changing vision products. Their mission is to help people see brilliantly, enhancing their quality of life. Alcon recently introduced the PRECISION7® contact lens, a revolutionary one-week replacement lens designed to provide clear vision and comfort. With a strong emphasis on research and development, Alcon is dedicated to advancing eye health globally.

📋 Description

• Lead a team of 8 to 14 field service engineers installing and supporting Alcon laser, surgical, and diagnostic equipment within the assigned Mid-West service region • Provide comprehensive service and sales support on all Alcon equipment • Maintain positive working relationships with customers, field sales, clinical teams, and regional managers • Maintain customer satisfaction through timely solutions to multifaceted issues • Meet or exceed annual regional goals through established metrics • Ensure compliance with regulatory requirements assigned to the region’s Field Service Engineers • Achieve financial goals and control expenses within budgetary guidelines • Support service contracts and time-material revenue in partnership with the internal sales team • Co-travel with direct reports to assess capabilities and provide feedback and coaching • Hire, develop, train, motivate, and lead Field Service Engineers • Implement team work objectives, performance reviews, and disciplinary action within Alcon guidelines • Perform monthly reports, projects, and other duties assigned by service management

🎯 Requirements

• Bachelor’s Degree or equivalent years of directly related experience (or high school +13 yrs; Assoc.+9 yrs; M.S.+2 yrs; PhD+1 yr) • Ability to fluently read, write, understand, and communicate in English • 5 Years of Relevant Experience • 3 Years of Demonstrated Leadership • Current valid driver’s license and good driving record over the last three years • Ability to work independently from home office 40% and in the field 60%, traveling within the assigned region with overnight stays as required • Ability to travel overnight 50% of the time or as needed • Experience managing a business segment with P&L responsibilities • Track record of daily multi-tasking, setting priorities, and scheduling work activities • Ability to resolve problems, think analytically, and communicate professionally in high-pressure, time-sensitive customer environments • Availability for on-call support before and after normal working hours • Proficiency with Excel, PowerPoint, MS Teams, and SharePoint • Experience with SAP, Salesforce, and ServiceMax or equivalent ERP/CRM/FSM • Ability to influence and communicate effectively with cross-functional teams • Five years of experience in healthcare services or equipment sales • 2+ years leading people, managing projects, and influencing organizations • Experience leading and motivating service teams • Knowledge of medical/ophthalmic laser technology • Familiarity with hospital operating room and surgery center protocols • Familiarity with connecting medical devices to hospital networks

🏖️ Benefits

• Focused growth and development opportunities • Health insurance • Life insurance • Retirement benefits • Flexible time off for exempt associates • PTO for hourly associates

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