Supervisor, Patient Solutions

Job not on LinkedIn

🔥 10 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Aledade, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🏥 Healthcare

⚕️ Healthcare Insurance

🏢 Enterprise

Healthcare • Healthcare Insurance • Enterprise

Aledade, Inc. is a public benefit corporation that operates as the largest network of independent primary care practices in the United States. The company specializes in Accountable Care Organizations (ACOs), which help primary care practices and health centers improve patient outcomes and generate sustainable revenue through value-based care solutions. Aledade offers data insights, support, and business solutions to achieve sustainability and clinical autonomy. It collaborates with a wide range of healthcare providers, including primary care practices, community health centers, and network ACOs, ensuring improved quality of care and patient satisfaction. With operations in 45 states and affiliations with over 20,000 clinicians serving more than 2. 5 million patients, Aledade is committed to reducing care fragmentation and enhancing the overall quality of life for clinicians and patients alike.

📋 Description

• Direct daily outbound and inbound workflows to ensure high-quality patient engagement, operational efficiency, and timely care management support • Monitor productivity, documentation accuracy, and escalation activity to achieve team KPIs, including enrollment, contact, conversion, and abandonment rates • Oversee inbound enrollment, onboarding, and care management queues • Manage complex operational escalations through cross-functional collaboration • Identify workflow bottlenecks, leverage data insights, and implement best practices • Lead, coach, and mentor a remote team of Outreach Specialists and Coordinators • Conduct regular 1:1 coaching sessions, performance reviews, and individual development planning • Foster an inclusive, empathetic, and patient-centered culture • Identify skill gaps and coordinate ongoing training programs • Partner with stakeholders and medical practices to eliminate care barriers and optimize the patient journey • Support testing, iteration, and scaling of workflows for the CMS ACCESS model and AI engagement platform • Represent the team in departmental meetings and communicate performance outcomes, operational risks, and workflow updates to leadership • Lead or support special operational initiatives

🎯 Requirements

• High School Diploma • 3+ years of supervisory experience in patient outreach, customer service, or call center ops • Strong verbal and written communication skills • Experience with Call Center Platforms and telephony systems • Proven ability to thrive and adapt in a fast-paced environment as program scope evolves • Strong cross-functional collaboration skills, with a track record of translating team KPI data into actionable operational improvements • Flexibility to work shift schedules aligned with Eastern Standard Time (EST), including occasional evening and Saturday coverage as needed • Prolonged periods of sitting at a desk and working on a computer

🏖️ Benefits

• Flexible work schedules and the ability to work remotely are available for many roles • Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners • Robust time-off plan (21 days of PTO in your first year) • Two paid volunteer days and 11 paid holidays • 12 weeks paid parental leave for all new parents • Six weeks paid sabbatical after six years of service • Educational Assistant Program and Clinical Employee Reimbursement Program • 401(k) with up to 4% match • Stock options