Provider Outreach & Education Supervisor

🔥 13 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $51.8k - $74k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Supervise Provider Field Representatives conducting provider outreach, education, training, and relationship-management activities throughout California • Plan, assign, and monitor provider outreach activities, field visits, training sessions, presentations, and team deliverables • Identify provider education and training needs • Help develop outreach strategies, educational materials, presentations, and other resources • Serve as an escalation resource for complex provider questions and operational issues • Partner with internal teams and client stakeholders to research and resolve concerns • Monitor provider outreach activities, team performance, field coverage, training effectiveness, and operational measures • Provide regular updates and reporting to leadership • Lead, coach, train, and develop employees • Manage performance and support professional development • Evaluate provider feedback, operational trends, and existing processes to identify improvement opportunities • Support provider visits, outreach activities, training sessions, meetings, and other business needs as required • Represent Gainwell during provider meetings, training sessions, and outreach activities • Manage multiple priorities, territories, outreach activities, and operational requirements

🎯 Requirements

• Bachelor’s degree or an equivalent combination of education and relevant experience • Six or more years of experience in provider relations, provider outreach, provider education, healthcare operations, training, healthcare consulting, Medicaid/Medi-Cal, or a related healthcare function • Three or more years of leadership or supervisory experience, including responsibility for coaching, developing, and managing employee performance • Experience working directly with healthcare providers, provider offices, medical groups, healthcare organizations, or other healthcare stakeholders • Strong presentation, facilitation, training, relationship-management, and communication skills • Strong analytical, organizational, and problem-solving skills • Experience identifying provider needs, resolving operational issues, and improving business processes • Experience using business applications, reporting tools, customer relationship management systems, provider systems, or other technology used to track outreach activities and resolve provider issues • Candidates must reside in California

🏖️ Benefits

• Work flexibility • Learning and career development • Flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies