Renewal Account Executive

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🇺🇸 United States – Remote

💵 $100k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Account Executive

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Algolia

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2012

🤖 Artificial Intelligence

☁️ SaaS

🛍️ eCommerce

💰 $150M Series D on 2021-07

Artificial Intelligence • SaaS • eCommerce

Algolia is an innovative company specializing in AI-powered search solutions. Offering a comprehensive suite of tools, including AI Search, AI Browse, and AI Recommendations, Algolia helps businesses enhance their customer experiences through powerful search capabilities. Their platform supports a vast range of integrations such as Shopify, Salesforce Commerce Cloud, and Adobe Commerce, making it easy for businesses to implement and manage custom search functionalities efficiently. Algolia is known for its fast, scalable search engine, capable of handling over 1. 7 trillion queries annually, and provides extensive analytical insights and user interface components tailored for specific customer journeys.

📋 Description

• Owning and executing a portfolio of renewal contracts in an assigned territory • Ensuring all renewals occur on time • Identifying growth opportunities and providing insights to the business that improve future business outcomes • Identifying and escalating risk within customer portfolio • Partner with Account Executives to develop and execute win/win negotiation strategies for account contract renewals that maximize long term contract value while protecting and enhancing customer trust • Own, drive and manage the renewal process with customers, including renewal quotes and renewal opportunities, in collaboration with Customer Success, Finance, Legal, Deal Desk and Sales teams to ensure all contracts are timely and accurate • Maximize account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities aligned to activities within the renewal playbook • Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure (OTRR: On Time Renewal Rate & Revenue Retention will be a KPI) • Provide Customer Success Management and Sales with complete visibility to renewals and involve Algolia Leadership as required • Accurately maintain/update and provide renewal forecast of your territory and communicate any renewal risk to internal resources to develop resolution strategies • Follow and adhere to best practices for all internal processes, including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting • Achieve financial and strategic targets for minimizing attrition, positioning favorable terms, boosting incremental revenue via up-sells, cross-sells and add-ons, and maximizing customer value • Accurately forecast and manage pipeline on a monthly and quarterly basis

🎯 Requirements

• 3+ years of relevant customer facing experience at a SaaS/Software Company • Demonstrate ownership and drive initiative in an account team environment • Ability to manage strategic and enterprise level accounts, identify problems and opportunities, and provide solutions for each of them with strong process management, negotiation skills, financial acumen, and ability to apply strict policies • Ability to build relationships and collaborate closely with teammates • Ability to react and adapt to potential rapid shifts in priorities and organizational policies • Excellent presentation, written and verbal communication skills • Ability to set priorities, drive decisions and get closure on recommendations and issues • Strong attention to detail and process-oriented • Proven time management skills with the ability to prioritize tasks • Constantly looking to learn and improve • Ability to deeply understand customers sentiment or needs, and strategically involve other parties (such as AE, CSM, or leadership) to prevent risk proactively • Experience with Salesforce CRM • Preference for candidates with experience at our current stage and beyond (over 10,000 customers, $50-200M ARR, high growth, lots of change and building internal infrastructure).

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities