Health Navigation Delivery Consultant

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $62k - $63k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💼 Consultant

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Act as a subject matter expert to ensure accurate, efficient, and compliant completion of assigned processes • Maintain process documentation and work instructions for consistent execution, knowledge sharing, and business continuity • Execute assigned work activities and provide guidance, feedback, and support to team members • Monitor process performance, identify root causes, and recommend solutions and process improvements • Develop and maintain working knowledge of related team processes to provide cross-functional support and coverage • Collaborate with internal stakeholders and team members to support operational goals, service delivery requirements, and client needs • Support ad hoc requests, special projects, testing activities, and continuous improvement initiatives • Identify opportunities to improve processes, documentation, tools, and workflows to drive operational excellence and reduce risk • Manage multiple priorities while meeting deadlines, service levels, and quality expectations • Reinforce operational discipline through structured problem solving, consistent documentation, and proactive risk identification

🎯 Requirements

• Bachelor's degree in Business, Human Resources, Communications, or a related field, or equivalent combination of education and relevant work experience • 2–4 years of experience in operations, client delivery, project coordination, reporting support, process improvement, or a related business support function • Analytical and problem-solving skills • Ability to evaluate information, identify issues, and recommend solutions • Detail-oriented and highly organized, with the ability to manage multiple tasks and priorities efficiently • Commitment to process excellence and ability to identify and implement efficiency and consistency improvements • Ability to self-motivate and work proactively and independently while collaborating with teams and cross-functional partners • Verbal, written, and interpersonal communication skills • Ability to work in the employing country without current or future visa sponsorship • Successful completion of required background checks

🏖️ Benefits

• Health, dental and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Competitive total rewards package • Bonus and/or incentive eligibility determined by role and level • Reasonable accommodations for the hiring process