Navigation Client Manager

🔥 17 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $70k - $90k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

👻 Ghost score 0%

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Alight Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

🤝 B2B

🏥 Healthcare

☁️ SaaS

💰 $22.5M Post-IPO Secondary - Alight Solutions on 2023-08

B2B • Healthcare • SaaS

Alight Solutions is a leading benefits administration provider that delivers health, wealth, leave, and related HR point solutions for large organizations and their employees. The company helps manage benefits administration and human capital-related processes for enterprises, serving many of the world’s largest organizations and over 30 million people. Alight also emphasizes product and technology roles, corporate sustainability, total rewards, and a focus on transforming lives and organizations by maximizing health, financial and work wellbeing.

📋 Description

• Serve as the primary point of contact for clients regarding Health Navigation delivery • Manage reporting, requirements definition, service inquiries, client satisfaction, and ongoing requirements • Support change requests; the role is not sales-focused • Act as a Subject Matter Expert and guide Alight parties to accomplish objectives • Maintain ongoing client relationships and regular communication with key client stakeholders • Evaluate, manage, and resolve complex operational and technical challenges • Understand technology solutions to serve client needs • Organize, plan, and lead internal and external meetings • Coordinate with clients and the health pro team to ensure required delivery materials are received • Demonstrate Alight’s value and establish expectations regarding navigation service delivery • Collaborate with the Health Navigation Team Manager on complex customer and client escalations • Serve as a Subject Matter Expert for service-specific and common client requirements • Collaborate with a global client-delivery team and execute the client solution roadmap • Develop domain and operational expertise within the client team

🎯 Requirements

• Bachelor’s Degree, Associate’s Degree with 2 years client management experience, or 3 years’ experience in a client management role • Ability to work effectively in a team environment • Strong written and verbal communication skills • Ability and desire to learn continually in a fast-paced, changing environment • Robust critical thinking and problem-solving skills • Ability to efficiently organize work activities to meet deadlines • Ability to effectively manage client relationships • Work authorization in the United States that does not now or in the future require visa sponsorship • Successful completion of a background check • Ability to participate in video interviews with camera on • May require occasional travel to a physical office location

🏖️ Benefits

• Health, dental, and vision coverages starting Day One • Wellbeing programs • Retirement plans with contribution matching • Generous time off • Parental leave • Continuing education • Career growth opportunities • Flexible working arrangements wherever possible • Reasonable accommodations for persons with disabilities • Competitive total rewards package • Continuing education and training • Bonus and/or incentive eligibility determined by role and level