Network Engineer, Voice and Brand Standards

🔥 2 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛜 Network Engineer / Network Administrator

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allbridge

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2004

🏥 Healthcare

🏨 Hospitality

🏗️ Construction

Healthcare • Hospitality • Construction

Allbridge is your trusted partner for property technology solutions, focusing on enhancing user experiences across hospitality, mixed-use, multifamily, and senior living properties. They provide a comprehensive range of services that streamline planning, engineering, and support for technology systems, ensuring accountability and seamless operations throughout the property lifecycle. With a commitment to improving connectivity, entertainment, security, and communication for residents and guests, Allbridge aims to maximize property value and project efficiency, serving as a single partner for all technology-related needs in real estate.

📋 Description

• Serve as the technical escalation point for Support, Installation, and PM teams on network and voice questions • Track escalation volume and root causes by product line to identify recurring knowledge gaps • Conduct baseline skills assessments within the first 90 days and recurring assessments thereafter • Design and deliver training curricula for high-frequency and high-impact skill gaps • Own new-hire onboarding curriculum for network and voice technical content • Maintain the network and voice technical knowledge base in SharePoint • Identify and manage vendor- or brand-specific certification paths • Define and maintain a RACI for technical escalations • Reduce technical escalations requiring Engineering or Product involvement • Document technical standards for assigned corporate brand partners across network, voice, video, and property technology product lines • Maintain a current, organized source of truth for brand standards in SharePoint • Communicate standards changes to impacted internal teams • Coordinate with engineers and teams responsible for other brand standards • Manage recurring cadence meetings with assigned corporate brand partners • Coordinate relevant internal attendance at cadence meetings • Document meeting outcomes, decisions, and standards changes • Incorporate meeting outcomes into brand standards documentation • Maintain the meeting calendar and track action items to closure

🎯 Requirements

• Minimum of five years (5+) of experience in network and voice technologies • Exposure to both technical support or installation and training or enablement functions • Working knowledge of network technologies: Ruckus, Aruba, Cisco, Meraki, and Nomadix • Working knowledge of hosted voice or UCaaS platforms: BluIP, EvolveIP, Mitel, SIP, and PBX • Experience designing training curriculum and onboarding programs • Experience managing vendor-led or internally built certification programs • Experience maintaining technical documentation in SharePoint or a similar knowledge management platform • Strong documentation and organizational skills • Excellent interpersonal, communication, and presentation skills across technical and non-technical audiences • Experience facilitating cross-functional meetings with internal teams and external partners • Flexibility for some travel • Ability to perform the listed physical functions, with or without reasonable accommodation • Ability to occasionally lift or move up to 50 pounds • Travel up to 10%

🏖️ Benefits

• Medical and Prescription options • Dental, Orthodontics and Vision Plans • Rich HSA company-funded options • Flexible Spending accounts • 100% Company paid premiums for Short Term Disability • Life and Accidental Death and Dismemberment insurance plan options • Supplemental Insurance Plan options • 401(k) Profit-Sharing Retirement plan • Flexible Paid Time Off after 60 days of employment • Paid Holidays • Career growth opportunities • Competitive compensation and benefits packages