Patient Engagement Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $24 - $28 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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AllCare Primary & Immediate Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

AllCare Primary & Immediate Care is a healthcare provider offering a comprehensive range of services that integrate primary and urgent care. With locations in Georgia, Maryland, Virginia, and Washington DC, they simplify healthcare by enabling patients to receive both primary and urgent care services in one place. AllCare provides services such as annual physicals, telemedicine, COVID-19 testing, and behavioral health support, aiming to meet urgent medical needs and maintain long-term health through consistent care from familiar providers.

📋 Description

• Serve as a primary point of contact for patients by phone, electronic messaging, and other communication channels • Provide courteous, professional, and patient-focused service during every interaction • Assist patients with scheduling, rescheduling, and canceling appointments • Help patients navigate CloseKnit services and connect with the appropriate clinical or administrative team • Conduct outbound patient outreach related to appointments, follow-up care, preventive health needs, outstanding requests, or other patient engagement initiatives • Respond to patient questions and resolve routine concerns within established workflows • Escalate clinical questions, urgent concerns, complaints, or complex issues to the appropriate team member • Verify and update patient demographic, contact, and insurance information • Document patient interactions accurately and promptly within the electronic health record and other applicable systems • Support care coordination by communicating with providers, clinical staff, practice teams, and other departments • Assist with referrals, medical record requests, patient forms, and other administrative needs • Monitor assigned work queues, messages, tasks, and patient requests for timely follow-up and resolution • Maintain knowledge of CloseKnit services, workflows, policies, and patient resources • Maintain patient confidentiality and comply with HIPAA and organizational policies • Meet productivity, quality, responsiveness, and patient-service expectations • Participate in training, team meetings, workflow improvements, and patient experience initiatives • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent • At least 1 year of experience in healthcare, medical scheduling, patient services, customer service, call center operations, or a similar patient-facing environment • Strong verbal and written communication skills • Strong customer service and interpersonal skills • Ability to communicate professionally and empathetically with patients from diverse backgrounds • Ability to manage a high volume of calls, messages, tasks, and competing priorities • Strong attention to detail and organizational skills • Basic proficiency with computers, Microsoft Office, and web-based applications • Ability to learn and navigate electronic health record systems and other healthcare technology • Ability to maintain confidentiality and appropriately handle protected health information • Preferred: Previous experience in a medical office, primary care practice, patient access center, healthcare call center, or centralized scheduling environment • Preferred: Experience working with an electronic health record such as Athenahealth or a comparable platform • Preferred: Experience with patient outreach, care coordination, referrals, insurance verification, or medical records • Preferred: Knowledge of medical terminology • Preferred: Bilingual or multilingual communication skills