Regional Manager of Operations

🔥 2 minutes ago

🎸 Tennessee – Remote

infoinfo

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

Where this job comes from

Posted on Alliance Animal Health's careers page, not through a job board

First seen by Remote Rocketship 2 minutes ago

Logo of Alliance Animal Health

Alliance Animal Health

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 Private Equity Round on 2022-01

Consulting • Marketing • Logistics

Alliance Animal Health is a multi-site business partner to veterinarians across the US. The company supports veterinarians in maintaining their independent practices by providing essential resources and assistance in business operations. This partnership allows veterinarians to benefit from professional marketing, inventory management expertise, purchasing power, recruiting support, and financial resources, while still delivering personalized care. Alliance Animal Health emphasizes a culture of open communication and collaboration, promoting innovation in the veterinary field without compromising medical autonomy.

📋 Description

• Provide operational oversight and support for multiple specialty, emergency, and urgent care hospitals throughout the Mid-South region • Partner with hospital leadership to improve daily workflows, staffing efficiency, patient access, and overall operational performance • Establish consistent operational expectations while respecting each hospital's unique culture, clinical services, and business needs • Identify operational challenges and implement sustainable solutions with hospital teams • Maintain a strong field presence through regular hospital visits, leadership meetings, and ongoing communication • Own regional financial performance, including revenue growth, EBITDA, labor management, expense control, and profitability • Develop and execute budgets, forecasts, and financial improvement plans • Monitor KPIs including revenue, transactions, average transaction charges, labor costs, staffing productivity, and client experience metrics • Coach and mentor Practice Managers, Hospital Administrators, and department leaders • Establish expectations, accountability, and follow-through across hospital teams • Support leadership development, succession planning, employee engagement, recruiting, retention, performance management, and staffing strategies • Support staffing, scheduling, workflow, financial, and operational needs across emergency, specialty, and urgent care hospitals • Partner with medical leadership to improve veterinarian scheduling, clinical support staffing, patient flow, appointment availability, service utilization, and access to veterinary care • Support hospital teams with extended hours, overnight services, and fluctuating caseloads while respecting clinical decision-making and medical autonomy • Build relationships with Medical Directors, veterinary partners, and hospital leadership teams • Partner with Marketing and hospital teams to strengthen community awareness, referring veterinarian relationships, hospital reputation, client communication, service accessibility, referral growth, and client retention • Partner with the Regional Vice President to execute regional priorities and operational improvement initiatives • Support new hospital integrations, leadership transitions, service expansions, and operational readiness • Collaborate with Finance, Marketing, Human Resources, Talent Acquisition, IT, and other central support teams • Share best practices and help develop operational processes and leadership resources for long-term regional growth • Report to the Regional Vice President, Specialty, Emergency & Urgent Care

🎯 Requirements

• 5+ years of progressive veterinary hospital operations experience, preferably within emergency, specialty, urgent care, or a combination of these environments • 2+ years of multisite leadership experience or comparable senior-level management experience within a large, complex veterinary hospital • Demonstrated success improving hospital financial performance, operational efficiency, and team engagement • Strong financial acumen, including P&L management, budgeting, labor management, forecasting, and expense control • Experience coaching and developing Practice Managers, Hospital Administrators, or other hospital leaders • Understanding of veterinary hospital staffing models, veterinarian productivity, clinical workflows, and operational performance metrics • Ability to build strong relationships with veterinary professionals, medical leadership, and hospital partners • Excellent communication, problem-solving, organizational, and leadership skills • Ability to manage competing priorities across multiple hospitals and geographic markets • Bachelor's degree in business, healthcare administration, veterinary management, or a related field, or equivalent professional experience • Willingness and ability to travel extensively throughout the assigned region • 7+ years of veterinary hospital leadership experience, particularly within specialty, emergency, or urgent care (even better) • Previous experience as a Regional Manager, Area Manager, Hospital Administrator, Director of Operations, or senior veterinary practice leader (even better) • Experience overseeing multiple hospitals, large multidisciplinary teams, or 24-hour emergency operations (even better) • Experience supporting hospital integrations, new hospital openings, service expansions, or operational turnarounds (even better) • Familiarity with veterinary practice management systems, financial reporting, and performance analytics (even better) • CVPM, MBA, MHA, or similar professional credentials (even better)

🏖️ Benefits

• Competitive compensation • Performance-based bonus opportunities • Comprehensive benefits • Paid time off • Professional development opportunities • Partnership with veterinary professionals and hospital leaders • Support for hospital autonomy and individual cultures • Leadership development and professional growth opportunities • Collaboration with an experienced Specialty, Emergency & Urgent Care leadership team and central support partners • Opportunities to contribute to new initiatives, hospital development, and organizational growth

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