Senior Operations Manager, Research Field Services

🔥 0 minutes ago

🏈 Alabama, California, +27 more states – Remote

🏈 Alabama – Remote 🏄 California – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $85k - $95k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Rivel, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1991

💼 Consulting

🏦 Banking

🌍 Social Impact

Consulting • Banking • Social Impact

Rivel, Inc. is a research-driven investor relations and governance advisory firm that provides strategic IR solutions, ESG and corporate governance consulting, creative services, and banking research for financial institutions. The company offers investor perception studies, IR best-practice advisory, investor communications and investor-day support, board evaluation, sustainability reporting and compliance guidance, plus an in-house creative studio for design and copywriting. Rivel serves hundreds of public companies and financial institutions worldwide — including a large portion of the S&P 100 and S&P 500 — delivering research-backed insights to help management teams and boards engage investors, meet regulatory expectations, and improve stakeholder communications.

📋 Description

• Lead field services operations across active studies, including study activation, ongoing fieldwork and interviewer coverage • Ensure timely execution and proactively resolve field challenges • Manage assigned research operations teams and coordinate external resources • Set expectations and priorities, monitor quality and performance, provide coaching and feedback, and ensure accountability • Recruit and onboard field resources based on capacity needs • Provide ongoing guidance and support to field resources • Maintain accurate field databases and ensure compliance with applicable privacy requirements • Identify and implement improvements to field processes, workflows, tools and overall efficiency • Conduct interviews as needed to maintain field coverage during capacity constraints • Join Rivel’s Corporate Research division, collaborating on research-driven insights for investor perception studies

🎯 Requirements

• Bachelor’s degree • 3+ years of people-management experience • Experience in market research/data analysis and/or finance a plus • Strong attention to detail and commitment to accuracy and data quality • Experience managing multiple concurrent projects, workflows or operational priorities • Demonstrated ability to identify issues proactively, troubleshoot problems and drive them to resolution with urgency and sound judgment • Experience coordinating or leading teams in a deadline-driven environment • Professional interviewing experience, particularly within market research, financial services or investor research, a plus • Excellent written and verbal communication skills • Strong organizational skills, sound judgment and ability to work independently and take initiative • Proficiency with MS Word and Excel; intermediate to advanced Excel skills preferred • Alignment with Rivel’s core values • Authorization to work in the U.S. • Residence or planned residence in one of the listed states: Alabama, California, Connecticut, District of Columbia, Florida, Iowa, Idaho, Illinois, Indiana, Kentucky, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Montana, North Carolina, New Hampshire, New Jersey, Nevada, New York, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, or Washington

🏖️ Benefits

• Fully remote or hybrid capacity if local to Westport, CT • Compensation adjusted based on skill, effort, responsibility, education, training, credentials, geographic location, working conditions and/or experience

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