Help Desk Manager

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Alliant Insurance Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1925

🛡️ Insurance

🤝 B2B

💼 Consulting

💰 $690M Debt Financing - Alliant Insurance Services on 2019-10

Insurance • B2B • Consulting

Alliant Insurance Services is a leading insurance broker and risk-management firm that provides property & casualty, employee benefits, reinsurance, claims assistance, underwriting, and industry-specific risk solutions. The company offers consulting and customized services across sectors such as healthcare, energy, transportation, real estate & hospitality, public entities, and more, and is ranked among the largest insurance brokers in the U. S. (noted as the #4 largest U. S. broker and the largest privately owned broker). Alliant emphasizes risk management, benefits consulting, disaster response, and specialty solutions for commercial clients.

📋 Description

• Manage the Help Desk to ensure thorough and timely first-level hardware, software, and network support for end users • Oversee servers, workstations, notebooks, and printers to ensure operational performance • Provide second-level technical support and mentoring to Help Desk Specialists • Mentor, cross-train, and supervise Help Desk Specialists • Keep users informed of progress and recommendations to prevent repeated calls • Troubleshoot, isolate, document, and resolve user-reported problems • Identify problem trends and recommend solutions to senior management • Complete hardware and software installations • Support and enhance Help Desk policies and procedures • Ensure Help Desk tracking software documents support calls and projects • Build and maintain PC systems • Provide hardware/software application training and documentation • Promote collaboration and customer service between Information Systems and other departments and branch locations • Perform other duties as assigned

🎯 Requirements

• Bachelor's Degree or equivalent combination of education or experience • Six (6) or more years of related experience • Experience within a help desk environment • Experience working with large-scale ticketing systems • Strong knowledge of Windows servers, workstations, notebooks, printers, standard Microsoft applications, and hardware maintenance • Excellent verbal and written communication skills • Excellent customer service skills, including telephone and listening skills • Ability to work within a team and foster teamwork • Good planning, organizational, and prioritization skills • Proficient in Microsoft Office products