Senior Manager, IT

Job not on LinkedIn

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $191.5k - $287.3k / year

⏰ Full Time

🟠 Senior

💻 IT Support

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Zapier

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2011

☁️ SaaS

⚡ Productivity

🤝 B2B

💰 Secondary Market on 2021-04

SaaS • Productivity • B2B

Zapier is a leading automation platform that enables users to connect and automate workflows across more than 7,000 applications. Known for its no-code approach, Zapier empowers individuals and teams to streamline tasks by creating automated processes called "Zaps," which link triggers and actions between different apps. The platform is trusted by millions of users globally, including 87% of Forbes Cloud 100 companies, offering solutions that enhance productivity and efficiency in various business functions.

📋 Description

• Lead an AI-first IT service operation for approximately 800 employees, including onboarding, offboarding, self-service provisioning, deflection, and proactive remediation • Architect and evolve Okta identity and access controls and Jamf endpoint management into an enterprise-grade access layer • Co-own zero-trust architecture with Security across identity, devices, and access • Govern a portfolio of more than 200 SaaS tools with ROI accountability and vendor governance • Lead high-severity IT incident response, root-cause analysis, and prevention • Translate enterprise, AI, and company-scale priorities into an IT roadmap and deliver it • Set and enforce access, procurement, and security policies across cross-functional teams • Build and scale a tiered, globally distributed IT organization, leading a team of approximately six as a player-coach • Make IT an internal proving ground for enterprise access controls and represent Zapier's IT posture in enterprise deals

🎯 Requirements

• 8+ years of experience in IT/Systems Engineering • 3+ years managing engineers • Experience scaling IT in a high-growth, fully remote company ideally • Experience building accountable teams and developing people across time zones • Experience building, championing, and implementing AI or automation in IT or security operations • Deep hands-on Okta experience, including SSO, SCIM, OIDC, SAML, MFA, RBAC/ABAC, and lifecycle automation • Deep hands-on Jamf experience, including device trust and EDR • Experience with SaaS governance at scale • Experience partnering with Security on zero trust, enterprise access controls, and compliance • Understanding of SOC 2 Type 2 and ISO 27001 controls and evidence • Ability to develop and execute IT strategy and roadmap • Experience operating to SLAs and metrics and leading major-incident response • Experience managing SaaS spend with FinOps discipline, optimization targets, and ROI • Senior-level influence and communication across Security, Legal, Finance, and Engineering • Ability to represent Zapier's IT posture to enterprise IT buyers and security teams • Visa sponsorship and transfers are not provided; candidates must be authorized to work from their home location • Nice-to-have certifications are optional signals, including Okta, Jamf, CISSP, CISM, Security+, CCSP, CISA, ISO 27001, AWS, ITIL, PMP, or equivalent

🏖️ Benefits

• Fully remote work • AI and automation tools encouraged during the hiring process, with responsible and transparent use • Opportunity to work with Zapier's own automation product • Globally distributed team • Professional growth and deliberate people development • Competitive and equitable compensation practices • Transparent compensation practices • No visa sponsorship or transfers