Chief Operating Officer

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

🏢 Chief Operating Officer (COO)

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AllOne Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

AllOne Health is a provider of integrated whole-health solutions that strengthen mental health, physical wellness, financial well-being, and organizational resilience for employers and institutions. They offer Employee Assistance Programs (EAP), Member/Student Assistance Programs, wellness concierge services, organizational consulting, and crisis management, serving millions of lives across thousands of organizations. AllOne Health partners with brokers, consultants, and providers to embed mental health and total well-being benefits into employer benefits portfolios and focuses on measurable engagement and outcomes.

📋 Description

• Own P&L performance across all U.S. business operations and the entire customer book of business, including client retention, service-level attainment, and operating margin • Lead the account management organization with a disciplined model for renewals, escalations, and executive client engagement • Direct post-acquisition integration of people, clients, systems, and culture on a defined timeline • Oversee the operations technology stack, including CRM, case management, telephony, and HRIS • Drive toward a unified data platform, including responsible AI adoption • Partner with clinical leadership on service standards, evidence-based practices, and compliance with HIPAA, state behavioral health licensure, and Knox-Keene requirements • Develop the operations leadership bench and succession depth across U.S. business operations • Ensure business continuity, quality audits, and a strong compliance and risk control environment • Report to the President & Chief Executive Officer

🎯 Requirements

• 10+ years in senior operations leadership with full P&L ownership of a multi-site or multi-entity service organization • 5+ years at the executive level • Proven track record integrating acquired companies — people, clients, systems, and culture • Fluency with recurring-revenue (PMPM or per-capita) retention economics • Experience deploying AI or automation in service operations, with sound judgment about appropriate use • Strong financial acumen and comfort in a regulated behavioral health environment • Bachelor's degree required • EAP, behavioral health, managed care, health or employee benefit services experience strongly preferred • MBA, MHA, or clinical background a plus • Experience scaling operations in high-growth or acquisition-intensive environments preferred • Knowledge of employer-sponsored health and whole-person well-being programs preferred • Ability to travel approximately 25% of the time

🏖️ Benefits

• Equal opportunity employer • Regular travel to company locations, key clients, and acquisition targets (approximately 25% of the time)

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