Senior NICE CXone Solutions Architect

Job not on LinkedIn

🔥 2 minutes ago

🏄 California, Missouri, +1 more states – Remote

🏄 California – Remote 🏰 Missouri – Remote ⛷️ Utah – Remote

⏰ Full Time

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 13%

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Allshore Talent

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201 - 500 employees

Founded 2009

🤝 B2B

🎯 Recruiter

☁️ SaaS

B2B • Recruitment • SaaS

Allshore Talent is a technology staffing and managed-services company that helps businesses hire and integrate global tech talent through offshoring, nearshoring and onshoring. With about 15 years in business and roughly 250 employees, they place developers, designers, QA testers, project managers and marketing experts and also deliver managed IT and technology solutions such as Reguweb (a web accessibility scanner/remediation product), Co-pilot CTO, QA-as-a-Service, cybersecurity-as-a-service and cloud management. Allshore positions itself as a B2B partner offering flexible staffing (remote staffing, direct hires, contract engagements), strategic tech leadership and outcome-focused integration and support, and is part of the Primero family with a US office in Kansas City, MO.

📋 Description

• Serve as the dedicated, full-time NICE CXone expert for a client account • Architect and hands-on build solutions across the full NICE CXone platform • Design and implement Enlighten AI capabilities, including AI for script-adherence scoring and skill assignments • Own the NICE–Salesforce integration, including newer integration changes and upgrades • Lead working sessions with client stakeholders on contact center strategy and complex use cases • Answer technical and strategic questions in client meetings as a trusted advisor • Deliver feature enhancements and integration upgrade work across related workstreams • Support high-end clients and larger NICE engagements after the initial engagement

🎯 Requirements

• Senior-level solutions architect experience with NICE CXone • Deep, hands-on knowledge across all of NICE CXone, including integration knowledge • Hands-on development experience building CXone solutions, not only designing them • Experience with NICE Enlighten AI capabilities • Experience with the NICE–Salesforce integration, including recent changes • Strong client presence and ability to lead meetings with demanding senior stakeholders • Ability to answer complex technical and strategic questions on the spot • Ability to discuss contact center strategy and technical implementation • Availability for a full-time, dedicated commitment to one client engagement • For LATAM hires, willingness to work as an independent contractor • Must be based in the United States or one of the listed LATAM countries

🏖️ Benefits

• 100% remote work • Full-time, 40 hours per week • Long-term role following the initial engagement • Independent contractor arrangement for LATAM hires

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