Adobe Creative Cloud Administrator, Collaboration Platform Support Engineer

🕒 2 days ago

🇺🇸 United States – Remote

💵 $75.1k - $126.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏗️ Platform Engineer

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This company has sponsored H1B visas in the past.

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💸 Finance

💰 Post-IPO Equity on 2014-01

Insurance • Finance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Administer Adobe Creative Cloud licensing, product profiles, user provisioning, entitlement management, and Adobe Admin Console configuration. • Provide day-to-day support for Adobe Creative Cloud applications and services, including installation, sign-in, sync, and application troubleshooting. • Support Microsoft Copilot and Power Platform administration needs, including access requests, environment support, approved use guidance, and issue triage. • Partner with security and compliance teams to enforce governance for Creative Cloud, Copilot, Power Platform, generative AI features, and content protection requirements. • Support application deployment, packaging, updates, and identity integration across managed devices and enterprise platforms. • Monitor service health, license usage, support trends, and operational issues to improve reliability, cost efficiency, and user experience. • Develop runbooks, knowledge articles, and support documentation for administration, troubleshooting, and governance processes. • Enable users through training, office hours, and best-practice guidance across Adobe Creative Cloud, Copilot, and Power Platform solutions.

🎯 Requirements

• 3+ years of experience in enterprise application administration, platform operations, or end-user support • 1-2+ years of Adobe Creative Cloud administration experience • Hands-on experience with Adobe Admin Console, license management, user access administration, and Creative Cloud support processes • Working knowledge of Microsoft Copilot and Power Platform administration, support models, governance concepts, or user enablement practices • Understanding of identity and access management, enterprise software deployment, and troubleshooting across managed endpoints • Knowledge of security, compliance, and governance considerations related to cloud content services, generative AI, and collaboration platforms • Strong communication skills with the ability to translate technical issues into clear guidance for users, support teams, and leadership stakeholders.

🏖️ Benefits

• Comprehensive technology setup including laptop, monitors, headset, keyboard, and mouse. • Monthly connectivity reimbursement to help offset internet costs. • Dedicated workspace requirement for remote work.