Senior Consultant – Distribution Service Strategy Business Architect

Job not on LinkedIn

🔥 0 minutes ago

🌽 Illinois – Remote

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💵 $75.1k - $126.3k / year

⏰ Full Time

🟠 Senior

🧐 Strategy

🦅 H1B Visa Sponsor

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👻 Ghost score 2%

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Logo of Allstate

Allstate

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Build knowledge of Service Simplification, business strategy, operating models, customer and agent service journeys, and enabling technologies • Use approved AI tools and analytical methods to synthesize qualitative and quantitative inputs, identify patterns and root causes, and surface unmet service, process, and experience needs • Analyze customer and agent journeys, process flows, operational data, feedback, and research to identify friction, manual work, duplication, failure demand, and opportunities for simplification • Develop AI-assisted research plans, prompts, and repeatable analysis approaches while validating outputs for accuracy, relevance, bias, and appropriate use • Translate analysis into insight summaries, current-state assessments, opportunity areas, journey or process findings, and supporting evidence • Partner with business, technology, data, operations, and user experience stakeholders to validate needs, clarify business outcomes, and frame solution options • Identify dependencies, constraints, risks, and impacts across people, process, experience, data, and technology to inform prioritization and solutioning decisions • Create concise, audience-ready narratives and visual documentation for decision-makers • Maintain traceability from source inputs and analysis through identified needs, problem statements, recommendations, and solution concepts • Contribute reusable AI-enabled analysis practices, templates, and knowledge assets

🎯 Requirements

• 4 year Bachelors Degree (Preferred) • 3 or more years of experience (Preferred) • Insurance business acumen (Preferred) • Ability to manage projects • Ability to analyze data (Preferred) • Strategic thinking • Problem solving • Story telling with data • Consultative/collaboration skills • Analytical Thinking • Collaboration • Communication • Process Improvements • Stakeholder Engagement • Must submit to a background investigation • Allstate generally does not sponsor individuals for employment-based visas for this position • Dedicated, private workspace free from distractions when working from home • Reliable internet with minimum speeds of 50 MB download and 5 MB upload

🏖️ Benefits

• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse • Monthly connectivity reimbursement to help offset internet costs for employees eligible to work from home

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