Senior HR Operations and Service Consultant

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $65.6k - $98.2k / year

⏰ Full Time

🟠 Senior

👩‍👩‍👧‍👦 Human Resources (HR)

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💸 Finance

💰 Post-IPO Equity on 2014-01

Insurance • Finance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Analyze service delivery metrics, case trends, employee experience data, and operational performance indicators • Develop reporting and dashboards to provide actionable insights to HR Operations leadership and COE partners • Identify service trends, recurring issues, and improvement opportunities through data analysis • Support governance activities through reporting, documentation, and performance reviews • Partner with Lead Consultants to assess service effectiveness and recommend process enhancements • Maintain and optimize HR knowledge content, ensuring policy and procedural information remains accurate and accessible • Facilitate knowledge transfer and training across service delivery teams and partners • Support implementation of process improvements and operational initiatives • Contribute to service documentation, audit readiness, and compliance activities • Build strong partnerships across HR Operations, COEs, and external service providers

🎯 Requirements

• 3 or more years of experience in HR Operations, Shared Services, Service Delivery, HR Programs, Analytics, or related disciplines • Strong analytical and reporting capabilities with the ability to translate data into actionable insights • Experience supporting service delivery models, operational processes, and stakeholder partnerships • Demonstrated process improvement and problem-solving capabilities • Strong communication and collaboration skills

🏖️ Benefits

• comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse • monthly connectivity reimbursement to help offset internet costs