Field Service Technician II

🔥 12 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $42 - $46 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 0%

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Alma Lasers

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏭 Manufacturing

🏥 Healthcare

Manufacturing • Healthcare

Alma Lasers is a global innovator of laser, light-based, radiofrequency and ultrasound solutions designed for the aesthetic and surgical markets. With a commitment to understanding the needs of patients and practitioners, Alma Lasers has revolutionized treatment methods over the past 20 years, securing its position as a leading player in the medical aesthetics field. The company operates worldwide, with a focus on delivering modular, cost-effective, and high-performance systems that integrate the latest clinical research and cutting-edge technologies, empowering practitioners to offer safe and effective aesthetic and surgical treatments.

📋 Description

• Travel to customer sites throughout the continental United States, primarily the Central US, to repair Alma Lasers equipment • Complete scheduled preventative maintenance • Provide Level 2 technical troubleshooting support to customers by phone • Diagnose and troubleshoot malfunctioning medical instruments or equipment • Repair equipment after diagnosis • Read diagrams and schematics to perform full board swaps as needed • Test machines after repair to ensure proper functionality • Maintain and complete all repair documentation paperwork • Provide Level 2 support via phone to customers and internal employees • Abide by company safety and health policies • Set appointments for preventive maintenance, service calls, and installations • Work closely with the Client Relations team to resolve customer issues • Perform device calibration using specified test equipment such as power meters • Mentor and aid other field service personnel • Develop troubleshooting documents for the Client Relations team • Assist in mentoring peers and other departments as needed • Travel 75–90% as needed, including East and West Coasts as business needs require

🎯 Requirements

• Associate degree in electrical or electronic repair, or equivalent experience • 4+ years of Field Service experience • Experience with component level repair, preferred • Knowledgeable of ISO 13485 certification, preferred • Positive attitude and approach to the job responsibilities and the Alma team • Ability to read diagrams and schematics • Microsoft Applications (MS Office, Excel, Visio, PowerPoint, and Outlook) • NetSuite and Salesforce experience, preferred • Excellent organizational skills • Ability to multitask • Documentation showing eligibility to work in the United States will be required • Ability to perform low voltage electrical repair using a multimeter, oscilloscope, and other hand tools • Ability to perform device calibration using specified test equipment such as power meters • Ability to frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 70 pounds • Ability to meet physical demands including occasional sitting, climbing or balancing, and stooping, kneeling, crouching or crawling

🏖️ Benefits

• Eligible for overtime pay in accordance with applicable federal and state laws • Equal opportunity employment