Implementation Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $100k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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AlphaSense

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2011

💼 Consulting

🏥 Healthcare

📣 Marketing

💰 Debt Financing on 2022-06

Consulting • Healthcare • Marketing

AlphaSense is a market intelligence and search platform that empowers companies to unlock critical insights across an extensive universe of public and private content, including company filings, broker research, expert calls, and market trends. Its AI-driven technology affords users the ability to conduct comprehensive due diligence with speed and accuracy, reducing uncertainty and blind spots in decision-making. Trusted by major corporations, financial institutions, and asset management firms globally, AlphaSense serves sectors such as financial services, health care, and technology by providing generative AI-powered solutions that integrate internal proprietary data with external premium content.

📋 Description

• Own the onboarding and rollout program for large enterprise clients, including project plans, critical milestones, and risk mitigation, from pre-sale handoff through the first 90 days • Serve as a main rollout contact, lead regular status meetings, and align resources across Sales, Marketing, Product, and Customer Success • Track adoption signals including time to first login, percentage of users reaching first login, platform retention, and frequency of use • Partner with Sales before close to shape rollout plans and hand accounts to Account Managers and Customer Success Managers with a maintenance plan after approximately 90 days • Analyze adoption trends and bottlenecks and translate data into actionable insights for internal teams and client stakeholders • Improve onboarding approaches, document best practices and standardized playbooks, and build scalable processes • Develop understanding of the product, customer persona, investment rationale, and customer lifecycle

🎯 Requirements

• 4+ years in a client-facing onboarding, customer success, or program management role in a B2B SaaS environment • Experience with change management practices that help client organizations adopt a new tool after purchase • Familiarity with project management tools (Linear, Jira, Asana, Rocketlane) and CRM software (Salesforce) • Ability to work with adoption data, read signals such as time to first login and platform utilization, understand key trends, and develop internal and external reports • Proficiency in Microsoft Excel or Google Sheets, including pivot tables, complex formulas, and data validation • Interest in identifying operational inefficiencies and driving organizational change through scalable processes and documentation • Strong communication skills to work with senior client stakeholders • US-based work authorization/residence implied by US Remote location

🏖️ Benefits

• Performance-based bonus • Equity • Generous benefits program • Reasonable accommodation for qualified employees with protected disabilities • AlphaSense never asks candidates to pay for job applications, equipment, or training