HVAC Tech Support

🔥 15 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alpine Home Air

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Alpine Home Air is America's Heating & Cooling Store, established in 2002 and based in Chicago, IL. The company offers a wide array of heating and cooling products, including ductless mini-split air conditioning systems, ultra-efficient ducted heat pumps, complete central heating and cooling systems, and hotel-style heating and cooling units. Customers can order various components like air handlers, furnaces, thermostats, and indoor air-quality products through their online platform, which features same-day shipping for orders placed by 1 pm. With an emphasis on efficiency, they also provide consulting services such as system selection, operating cost estimates, and installation guidance.

📋 Description

• Speak with homeowners by phone who purchased products from the HVAC e-commerce website • Assist customers with product questions • Troubleshoot remotely to resolve customers' technical issues • Handle scheduled phone calls while working from a home office • Participate in periodic hands-on training and product refurbishment travel

🎯 Requirements

• 5 years experience as an HVAC Technician • Excellent written and verbal communication skills • Demonstrated computer skills with typing at 40 WPM+ • Enjoy fast-paced work handling multiple duties simultaneously • Professional, positive demeanor; extroverted, warm, and friendly with customers • Self-starter who is eager and ambitious to put in the effort required to succeed • Strong attention to detail • Able to work with ambiguity well and solve problems while aligning with company values • Able to work as a team when necessary • Has high speed internet and a stable power supply • Has a quiet office space within their home to work without animals or family members in the same room • Understands that this isn't a flex-time remote position. The role requires that are at your desk, available and ready for phone calls during scheduled hours • Open to periodic travel for hands on training and product refurbishment • Rotating schedule with periodic weekend availability required

🏖️ Benefits

• Group health insurance plus health savings account • 401k • Paid time off • Paid holidays • Life insurance • Short-term disability • Paid educational and professional development training • All computer equipment and training will be provided