Community Relations Coordinator

🔥 13 hours ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Pinnacle Treatment Centers, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2006

🏥 Healthcare

🧘 Wellness

🌍 Social Impact

Healthcare • Wellness • Social Impact

<Pinnacle Treatment Centers, Inc. > Pinnacle Treatment Centers, Inc. operates a nationwide network of addiction treatment facilities offering inpatient, outpatient, detox, medication-assisted treatment (MAT), and behavioral therapies. The organization provides evidence-based programs for substance use disorders (including opioids, alcohol, meth, fentanyl, stimulants, prescription drugs) and co-occurring mental health conditions, with services such as individual, group, and family therapy, trauma support, mindfulness, and complementary therapies. Pinnacle emphasizes accessibility (135+ locations), accreditation from CARF, AATOD, NABH, and RCPA, insurance acceptance including Medicaid and Medicare OTPs, and 24/7 admissions support to help patients start recovery quickly.

📋 Description

• Serve as the primary growth driver and market owner for an assigned state or multi-county territory within Pinnacle Treatment Centers' OTP/MAT service line • Own professional referral development, account management, admissions growth, brand presence, and market intelligence across treatment centers in the assigned geography • Build and manage professional referral relationships with courts, corrections, hospitals, emergency departments, primary care, behavioral health providers, social services, community organizations, and similar sources • Support consumer-facing outreach to build brand awareness and reduce stigma • Collaborate daily with program directors, medical directors, and clinical staff to ensure consistent capacity, quality, and follow-through • Conduct face-to-face referral source contact and manage territory growth and retention • Document field activity accurately in the CRM • Plan territory accounts, prioritize outreach, and conduct call planning • Resolve referral-source service concerns and maintain positive satisfaction • Comply with EKRA, Anti-Kickback Statute, HIPAA, 42 CFR Part 2, and applicable state referral laws • Protect patient confidentiality and maintain truthful representations of services, outcomes, and credentials • Report suspected compliance concerns, conflicts of interest, or improper referral arrangements • Travel locally throughout the assigned territory, with occasional overnight and multi-day travel for conferences, trainings, and coalition meetings

🎯 Requirements

• Bachelor's degree in business, marketing, healthcare administration, or a related field, or equivalent combination of education and relevant experience • Minimum three to five years of business development, sales, account management, or community outreach experience, preferably in behavioral health, substance use disorder treatment, healthcare, or a related human services field • Demonstrated experience managing a defined territory or account portfolio with measurable growth or retention results • Experience working with professional referral networks strongly preferred • Valid state driver's license and an acceptable driving record • Reliable personal vehicle required • Working knowledge of the OTP and MAT clinical and regulatory landscape, including methadone and buprenorphine treatment models • Strong consultative sales and relationship-management skills • Territory planning and account prioritization discipline • Ability to manage a large, geographically dispersed book of accounts independently • Proficiency with CRM systems (Salesforce or comparable), Microsoft Office, and standard business communication tools • Peer recovery specialist certification, CADC credential, or comparable SUD-related certification is a plus but not required • High School/GED or better • Drivers License

🏖️ Benefits

• Performance-based incentive component tied to territory growth and account retention metrics • Mileage reimbursement or vehicle allowance for territory travel • Exceptional comprehensive benefits package • 18 days PTO (Paid Time Off) • 401k with company match • Discounted tuition/scholarships through Capella University