Customer Advocacy Manager

Job not on LinkedIn

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $85k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Alteryx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

🏭 Manufacturing

Consulting • Healthcare • Manufacturing

Alteryx is a leading provider of enterprise analytics solutions that empower organizations to unlock valuable insights from their data. With its AI-driven analytics platform, Alteryx automates the processes of data preparation, analysis, and reporting, making analytics accessible to users at all skill levels. The platform offers features such as data enrichment, predictive modeling, and location intelligence, enabling businesses to improve operational efficiency and drive informed decision-making across various sectors, including financial services, retail, healthcare, and manufacturing.

📋 Description

• Own and grow a curated group of elite customer advocates • Manage advocate engagement and identify recognition opportunities • Run the annual customer awards program end to end, including nominations, judging, and recognition • Identify customers with compelling stories with Sales and Customer Success teams • Interview customers and shape their stories into compelling market narratives • Partner with Product Marketing to align customer stories with product messaging and positioning • Drive case studies and customer videos from identification through publication • Coordinate with video vendors and internal writers on deliverables • Source and prepare customers to speak at events, webinars, and public forums • Fulfill PR and analyst relations requests for customer references, quotes, and stories • Match customers to sales enablement, campaigns, events, and other opportunities • Build internal and external relationships to maintain a pipeline of stories and speakers • Track and report program engagement and advocacy outcomes

🎯 Requirements

• 5+ years of professional experience, including at least 3 years in customer marketing, customer advocacy, community, or a related customer-facing program role • Track record of owning a program independently, with limited oversight • Strong interviewing skills • Experience briefing and managing external vendors and internal writers to produce polished deliverables • Cross-functional collaboration with Sales, CSM, Product Marketing, PR/AR, and Marketing • Strong internal and external relationship-building skills • Strong project management instincts and ability to manage multiple stories, speakers, and requests simultaneously • Excellent written and verbal communication skills • Bachelor's degree or equivalent relevant experience • Capacity to serve in compliance with U.S. export controls

🏖️ Benefits

• Target annual bonus of 15% of base salary • Monthly Connectivity Plus stipend of $150 • Annual $200 home office reimbursement • Medical, dental, and vision coverage • 401(k) with company match • Paid parental leave, caregiver leave, and flexible time off • Mental health support and wellness reimbursement • Career development and education assistance