Director of Account Management – Client Success

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $200k - $300k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

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ALTUS Commercial Receivables

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201 - 500 employees

Altus is the trusted leader in commercial receivables management and business-to-business collections, helping organizations improve cash flow, optimize their credit-to-cash cycle, and minimize credit risk. For more than 30 years, Altus has set the benchmark for performance in receivables management—combining proprietary technology, advanced analytics, and the industry’s most experienced professionals to deliver unmatched recovery outcomes.

📋 Description

• Lead, coach, develop, and inspire a team of Account Managers responsible for managing and growing client relationships • Establish performance expectations, accountability standards, and professional development plans • Conduct performance evaluations, coaching sessions, training initiatives, and career development activities • Foster a culture centered on client success, collaboration, accountability, and continuous improvement • Guide Account Managers in building strategic client partnerships and identifying opportunities to enhance client value • Oversee strategic management of client relationships across the organization • Build and maintain executive-level relationships with key clients and stakeholders • Serve as an escalation point for complex client concerns and ensure timely, effective resolution • Lead client business reviews and strategic planning discussions • Ensure consistent, high-quality client experience across the Account Management team • Develop and execute strategies supporting client retention, engagement, and long-term partnership success • Identify opportunities for account expansion, additional service utilization, and revenue growth • Monitor client health indicators and proactively address retention risks • Collaborate with Sales and Operations to align service delivery with client expectations and business objectives • Establish and monitor KPIs related to retention, account growth, revenue, client satisfaction, and team effectiveness • Use data and analytics to identify trends, opportunities, risks, and improvement areas • Provide executive leadership with strategic insights and recommendations • Ensure effective use of Salesforce and other business tools for forecasting, reporting, account visibility, and client engagement • Drive process improvement initiatives that enhance operational efficiency and client experience • Travel up to 25% to support client relationships, strategic business reviews, team development initiatives, and company objectives

🎯 Requirements

• Proven experience leading and developing Account Managers, Client Success Managers, Relationship Managers, Client Services teams, or other client-facing professionals • Demonstrated success driving client retention, relationship growth, customer satisfaction, and business performance • Experience managing teams responsible for strategic account management and executive-level client relationships • Strong understanding of commercial collections, accounts receivable management, client service, and relationship management best practices • Experience developing and executing strategies that improve client engagement, retention, and revenue growth • Proficiency with Salesforce, business reporting, and data-driven decision-making • Exceptional leadership, coaching, communication, presentation, negotiation, and relationship-building skills • Strong analytical, strategic thinking, and problem-solving capabilities • Ability to travel up to 25% • Preferred: minimum of 10 years of progressive leadership experience within the commercial collections, accounts receivable management, financial services, or related B2B services industry • Preferred: experience leading Account Management, Client Success, Client Services, or Strategic Account teams within the commercial collections or accounts receivable management industry • Preferred: experience presenting business reviews and strategic recommendations to executive-level stakeholders • Preferred: track record of building high-performing teams while improving client retention and revenue growth • Must have at least 5 years of direct leadership experience managing Account Managers, Client Success Managers, Client Services professionals, or Relationship Managers responsible for client retention and account growth • Must have direct experience within the commercial collections, accounts receivable management (ARM), or commercial debt recovery industry

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