Director of Account Management

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $200k - $300k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 0%

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ALTUS Commercial Receivables

WebsiteLinkedInAll Job Openings

201 - 500 employees

Altus is the trusted leader in commercial receivables management and business-to-business collections, helping organizations improve cash flow, optimize their credit-to-cash cycle, and minimize credit risk. For more than 30 years, Altus has set the benchmark for performance in receivables management—combining proprietary technology, advanced analytics, and the industry’s most experienced professionals to deliver unmatched recovery outcomes.

📋 Description

• Lead, coach, and develop the Account Management team • Establish performance expectations, individual and team goals, and accountability standards • Oversee workload distribution, account assignments, and team performance • Manage employee performance evaluations, training, professional development, and performance improvement initiatives • Oversee client relationships and implement strategies to strengthen engagement, satisfaction, and retention • Ensure proactive client communication, effective account reviews, and timely resolution of client concerns • Serve as an escalation point for complex client issues and maintain relationships with key accounts • Monitor client engagement and portfolio activity to proactively address retention risks • Develop and execute strategies to increase account penetration, service utilization, and revenue growth • Guide Account Managers in identifying and pursuing account expansion opportunities • Collaborate with Sales to align account strategies and support business development initiatives • Establish and monitor KPIs measuring retention, account growth, client satisfaction, and team effectiveness • Analyze portfolio performance, profitability, and account trends to identify risks and opportunities • Ensure accurate Salesforce documentation, reporting, and adherence to account management processes • Provide executive leadership with performance insights, strategic recommendations, and operational efficiency opportunities • Work closely with Executive Leadership, Operations, and Sales to influence business strategy and champion client success

🎯 Requirements

• Minimum of 10 years of professional experience specifically within the commercial collections industry • Demonstrated success in client relationship management, account portfolio oversight, and business performance improvement • Proven leadership experience managing and developing client-facing account management teams, preferably within the commercial collections industry, with demonstrated accountability for measurable performance results • Extensive knowledge of commercial collections operations, industry best practices, client relationship management, portfolio performance, and operational performance metrics • Experience developing and executing strategic initiatives to improve departmental performance and profitability • Exceptional leadership, communication, negotiation, analytical, and problem-solving skills • Proficiency with CRM systems, performance reporting, and data-driven decision-making • Ability to travel up to 25%

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