VP, Commercial Account Management

Job not on LinkedIn

🔥 1 hour ago

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🔴 Lead

💰 Account Manager

👻 Ghost score 10%

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TriNetX

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🏥 Healthcare

💊 Pharmaceuticals

☁️ SaaS

🔥 Funding within the last year

💰 $200M Corporate Round on 2026-04

Healthcare • Pharmaceuticals • SaaS

TriNetX is a global health research network and data analytics platform that aggregates de-identified real-world clinical data from hospitals and healthcare organizations to support clinical trial design, site selection, patient recruitment, and generation of real-world evidence. It provides a SaaS platform used by healthcare providers, biopharmaceutical companies, contract research organizations, and researchers to query federated datasets, run analytics, and accelerate clinical research while managing privacy and consent controls.

📋 Description

• Develop and execute an account management strategy aligned with TriNetX's commercial goals. • Drive net revenue retention and expansion across the installed base, including renewal and growth forecasting and upsell, cross-sell, and renewal opportunities. • Own the renewal calendar and multi-year contract strategy with Finance, Legal, and Sales. • Ensure account health, client satisfaction, NPS, retention, and engagement across the portfolio. • Ensure clients realize measurable value from the TriNetX platform and real-world data. • Build senior-level relationships with strategic clients and serve as escalation point for strategic accounts and critical issues. • Align Sales and Account Management on strategic account planning and joint go-to-market plans. • Lead, coach, mentor, and scale a team of Account Managers and supporting roles. • Partner with Product, Data, Client Delivery, Research Services, and Customer Support on client needs and priorities. • Deliver retention, renewal, and expansion forecasts and performance and risk reporting to executive leadership. • Implement standardized account-management processes, tools, and reporting, using data and analytics to optimize strategies. • Ensure compliance with company policies, contractual obligations, HIPAA, and GDPR requirements. • Monitor industry trends in real-world data, AI, and regulatory acceptance of real-world evidence.

🎯 Requirements

• Bachelor's degree in Business, Life Sciences, or a related field. • 15+ years of experience in account management or client success, preferably within life sciences or healthcare technology, including 3+ years leading an account management or customer success team. • Robust experience directly leading a team of 6+ Account Managers, including regular 1:1s, coaching, and performance management. • Strong understanding of real-world data, healthcare analytics, and pharmaceutical industry dynamics. • Proven track record of driving revenue growth from existing accounts and improving net revenue retention. • Demonstrated success improving account health, client satisfaction, NPS, and retention, with strong executive-level relationships with strategic client stakeholders. • Experience driving alignment between Sales and Account Management on strategic account planning. • Experience managing renewals, multi-year contracts, and expansion forecasting for a recurring-revenue (SaaS, data, or services) business. • Experience in talent development, succession planning, and hiring. • Exceptional communication, strategic thinking, and operational management skills. • Ability to thrive in a fast-paced, global organization; willingness to travel as needed. • Understanding of healthcare data privacy and compliance requirements such as HIPAA and GDPR is preferred. • Familiarity with clinical development, clinical trial feasibility and recruitment, or real-world evidence use cases is preferred. • Experience scaling an account management organization in a data, SaaS, or analytics business is preferred. • Experience with CRM and customer success tooling, and data-driven account health and forecasting methods is preferred.

🏖️ Benefits

• Variable pay: commission or corporate bonus (role dependent) • Equity • Health, Dental, and Vision insurance • Dependent Care Flexible Spending Account • Health Savings Account with employer contributions • Unlimited vacation and paid sick days • Life insurance • Short-term and long-term disability • 12 weeks paid parental leave • Pet insurance • 401k plan

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