Customer Onboarding Specialist

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🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

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Ameresco

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

⚡ Energy

🏛️ Government

Energy • Utilities • Government

Ameresco is a leading comprehensive cleantech integrator and renewable energy asset developer, owner, and operator. It is involved in implementing energy efficiency measures and infrastructure upgrades while constructing and operating distributed energy resources. The company partners with various sectors including federal, state, and local governments, utilities, healthcare, educational institutions, housing authorities, and commercial and industrial clients to provide sustainable energy solutions. With operations in the US, Canada, the UK, and Europe, Ameresco focuses on advancing the clean energy transition with its array of smart, energy-efficient technologies and financial solutions.

📋 Description

• Work with the Customer, Director of Operations, Sales Manager, and Director of Financial Planning and Analysis to complete new project onboarding • Maintain and manage new projects through completion in Smartsheet • Import customer and project data into AssetPlanner’s Service request support module • Import contract and budget data into AssetPlanner’s contract planning module • Create and import inspection templates into AssetPlanner maintenance dispatcher module • Perform other duties as assigned • Report to the Director of Financial Planning and Analysis

🎯 Requirements

• Bachelor's Degree in appropriate field of study or equivalent work experience • Minimum of 2 years of experience in account management/customer interfacing roles • Proven organizational and communication skills • Experience and proven ability to learn new computer programs • Ability to manage multiple projects while maintaining attention to detail and meeting deadlines • Excellent verbal and written communication skills • Solar construction and/or operations and maintenance experience is a plus • Demonstrated expertise in Microsoft Excel, including complex formula creation for data entry, analysis, and reporting • High proficiency with Microsoft Office and ability to quickly learn other computer applications • Self-motivated and able to thrive in a results-driven environment • Ability to prioritize competing tasks • Critical thinking and problem-solving skills • Excellent time and project management skills • Attention to detail and adherence to deadlines

🏖️ Benefits

• Comprehensive and competitive employee benefits • People-oriented insurance plans • Investment plans • Incentive plans