Manager Assistant – Merchant Operations

Job not on LinkedIn

🔥 26 minutes ago

🌵 Arizona, Florida, +1 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🗽 New York – Remote

💵 $89.3k - $150.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Express

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🤝 B2B

Banking • Finance • B2B

American Express is a global financial services company that issues consumer, business, and corporate credit cards, operates payment and merchant services, and offers banking products such as savings accounts, certificates of deposit, and personal loans. It provides rewards and travel programs, corporate and B2B payment solutions, financial education and security services, and extensive cardmember and merchant support.

📋 Description

• Establish and manage the operating rhythm for the VP and Merchant Operations Leadership Team, including agendas, business reviews, planning sessions, decision forums, action tracking, and follow-up • Partner with the VP and Leadership Team to shape and manage the strategic agenda • Translate priorities into initiatives, milestones, success measures, and deliverables • Develop and maintain Merchant Operations KPIs, scorecards, dashboards, and performance-management tools • Own operational and performance reporting; analyze results, identify trends and performance drivers, and translate data into actionable insights • Track strategic initiatives and commitments, identifying risks, dependencies, and emerging issues • Own monthly, quarterly, and annual business-management processes, including headcount tracking, reporting, organizational and distribution-list maintenance, recurring submissions, and colleague processes • Support senior leadership presentations, business updates, and executive communications • Serve as a thought partner to the VP by synthesizing information, developing perspectives, pressure-testing ideas, and supporting decisions • Collaborate with Merchant Operations leadership, GRRO leadership, and cross-functional partners to advance priorities, resolve issues, manage dependencies, and complete initiatives • Support town halls, colleague communications, leadership meetings, and recognition programs • Identify opportunities to simplify processes, strengthen operating routines, improve reporting, and increase leadership-team effectiveness • Build relationships across markets, cultures, and time zones

🎯 Requirements

• Experience in operations, analytics, MerchantForce, COE, field/client-facing roles, or a similar environment preferred • Strong business acumen and ability to connect operational performance, frontline realities, and strategic priorities • Experience producing and maintaining accurate business and operational reports • Ability to interpret data, uncover trends and performance drivers, and translate findings into actionable business insights • Strong collaboration and relationship-management skills across functions and geographies • Advanced Excel and data-analysis skills • Familiarity with reporting, visualization, or analytics tools preferred • Experience designing and managing KPIs, scorecards, dashboards, and other performance-management frameworks preferred • Proactive mindset with ability to anticipate needs, take initiative, solve problems, and drive work forward • Excellent written and verbal communication skills, including executive-level presentations and narratives • Strong organizational and business-management discipline • Ability to manage recurring administrative and operational processes, multiple stakeholders, and competing deadlines • Ability to serve as a thought partner and connect strategy with practical execution • Ability to operate with independence, judgment, discretion, and comfort with ambiguity • Experience working across international teams and time zones • Flexibility to support an international schedule when required • Employment eligibility to work with American Express in the United States is required; the company will not pursue visa sponsorship • No formal education required

🏖️ Benefits

• Bonus • Comprehensive support for holistic well-being • Opportunities to learn new skills, develop as a leader, and grow your career