Bilingual CSR – Haitian Creole

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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American Freedom Insurance Company

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚘 Automotive

🛡️ Insurance

💸 Finance

Automotive • Insurance • Finance

American Freedom Insurance Company is a regional property & casualty insurer offering mandatory minimum limit auto insurance and related coverages through brokers and producers across several U. S. states. The company emphasizes customer service, claims handling, and long-term financial stability, holding an A+ (Superior) rating from A. M. Best. It serves individual consumers while partnering with agents and brokers for distribution and provides online services such as payments, claims reporting, and downloadable forms.

📋 Description

• Handle inbound customer calls professionally and efficiently • Guide customers through the initial claims process with clarity and empathy • Enter and maintain confidential customer information accurately • Resolve routine inquiries and escalate more complex issues when needed • Meet expectations for quality, accuracy, and productivity • Primarily communicate in English and assist Creole-speaking customers as needed

🎯 Requirements

• Fluency in English and Creole is required • 1+ year of customer service, call center, or collections experience preferred • Strong attention to detail and data accuracy • Clear, confident phone communication skills • Ability to manage multiple systems and tasks simultaneously • Typing speed of at least 30 WPM • Consistent attendance and reliability • High school diploma or equivalent • Insurance experience is a plus • Comfortable handling professional phone conversations in both English and Creole throughout the day • Schedule availability Monday-Friday, 8:00 AM-5:00 PM, plus rotating Saturdays

🏖️ Benefits

• 401(k) with up to a 6% company match • Medical coverage: Blue Cross Blue Shield PPO, HMO, or HSA plans • Dental, vision, and telemedicine services • Company-provided PTO for vacation, personal time, or illness, in accordance with applicable Illinois law • Separate personal days for illness, family needs, appointments, or other personal matters • At least 6 company-observed paid holidays • Paid training • Opportunities for advancement • Employee recognition for work milestones and contributions • Growth and stability supported by more than 13 consecutive years of profitability and A+ ratings from A.M. Best and the BBB