Member Service Guide, Bilingual – Spanish

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

👻 Ghost score 0%

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Devoted Health

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

🧘 Wellness

Healthcare • Healthcare Insurance • Wellness

Devoted Health is a healthcare company that offers Medicare Advantage plans designed to provide comprehensive health coverage with added benefits like dental, eyewear, gym memberships, and prescription drugs at competitive rates. The company emphasizes member support and service, ensuring that clients can easily navigate their benefits and access needed healthcare services. Devoted Health is committed to helping customers save money and enhance their health and wellness through a complete package of benefits and support.

📋 Description

• Respond to English- and Spanish-speaking member inquiries and resolve needs during the first interaction whenever possible • Assist with provider searches, appointment scheduling and rescheduling, PCP changes, Devoted Medical onboarding visits, and connection to appropriate care teams and resources • Apply established protocols and clinical tools to support members with symptoms or critical lab results • Process medication refill requests, coordinate follow-up care, and communicate healthcare updates to members • Educate members on plan benefits, Devoted Medical programs, enrollment opportunities, pharmacy benefits, Medicaid/LIS programs, and other resources • Maintain timely, complete, and accurate documentation for continuity of care and reporting • Partner with CAs, Care Guides, Care Pathway Guides, and clinical staff to resolve member needs • Participate in team meetings, learning opportunities, and workflow enhancements • Support changing priorities, communication channels, and operational workflows

🎯 Requirements

• Professional fluency in both English and Spanish — written and oral — is required • Ability to support members through appointment scheduling, provider selection, benefit navigation, clinical order follow-up, and coordination of healthcare services • Comfort working within established protocols and escalation pathways while supporting members with time-sensitive healthcare needs • Strong written and verbal communication skills across phone, chat, and digital platforms • Ability to identify member needs, connect information across systems, and proactively remove barriers to care • Ability to evaluate situations, follow established protocols, and determine appropriate next steps • Compassion, patience, and professionalism when supporting members through healthcare-related concerns • Ability to work effectively with clinical teams, providers, and cross-functional partners • Dependable and able to work evenings, weekends, and holidays as business needs require • Strong internet connection and a secure, private workspace

🏖️ Benefits

• Employer sponsored health, dental and vision plan with low or no premium • Generous paid time off • $100 monthly mobile or internet stipend • Stock options for all employees • Bonus eligibility for all roles excluding Director and above • Parental leave program • 401K program