Key Account Manager – Rare Disease, Rheumatology, Nephrology

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🗽 New York, Massachusetts – Remote

🗽 New York – Remote 🍂 Massachusetts – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

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Amgen

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1980

🏥 Healthcare

🧬 Biotechnology

💊 Pharmaceuticals

💰 $28.5G Post-IPO Debt on 2022-12

Healthcare • Biotechnology • Pharmaceuticals

Amgen is a global leader in biotechnology, focusing on the development and commercialization of innovative medicines made from living cells. The company aims to treat serious illnesses, often targeting diseases with limited therapeutic options. Amgen emphasizes scientific innovation and is committed to ethical research, patient safety, and environmental sustainability. It actively engages in clinical trials and is known for its contributions to the fields of cancer treatment and obesity management among others.

📋 Description

• Reduce time to diagnosis, increase appropriate patient identification, and improve speed to treatment • Partner with key stakeholders in targeted accounts across Amgen’s Rare Disease therapeutic areas • Unlock operational and access challenges related to appropriate therapies across assigned health systems, specialty clinics, infusion centers, and sites of care • Diagnose account-level barriers and execute targeted strategies to enable access to therapy, strengthen clinic readiness, optimize buy-and-bill operations, and support a reliable patient and customer experience • Assess business environments across assigned accounts to identify access, operational, economic, and care-delivery barriers • Develop and execute account plans aligned with customer priorities • Build stakeholder maps and engage clinical leaders, administrators, pharmacy, finance, revenue cycle, procurement, infusion operations, and care coordinators • Translate account data and insights into opportunity hypotheses, action plans, and site performance reviews • Lead assigned account contracting opportunities, coordinating internal approvals and supporting compliant negotiation and execution • Identify and address barriers involving contracting, customer membership, ordering, distribution, formulary/pathway decisions, and product availability • Partner with market access, pricing, trade, reimbursement, and legal/compliance colleagues • Evaluate buy-and-bill workflows and identify improvements in reimbursement readiness, inventory, ordering, and patient financial navigation • Engage sites of care through education, workflow support, and coordinated resources • Identify operational gaps involving referrals, scheduling, infusion capacity, care coordination, and post-initiation follow-up • Coordinate field execution with sales, medical, patient services, market access, trade, analytics, and brand partners • Provide field insights on customer needs, competitive dynamics, reimbursement trends, and operational barriers • Monitor account performance and adapt priorities in a compliant manner • Maintain account plans, affiliations, activity records, and opportunity documentation in required systems • Lead matrix planning and follow-through for priority account initiatives

🎯 Requirements

• Doctorate degree and 2 years of sales experience and/or related account management experience OR Master’s degree and 4 years of sales experience and/or related account management experience OR Bachelor’s degree and 6 years of sales experience and/or related account management experience OR Associate’s degree and 10 years of sales experience and/or related account management experience OR High School diploma/GED and 12 years of sales experience and/or related account management experience • Experience working with complex provider accounts, specialty clinics, health systems, infusion centers, or similar sites of care • Experience in rare disease, specialty therapeutics, biologics, infusion, or other complex buy-and-bill environments • Demonstrated knowledge of reimbursement, coding, benefit verification, prior authorization, and clinic revenue-cycle considerations • Prior contracting, account negotiation, or experience with IDNs, GPOs, specialty pharmacies, distributors, or alternate sites of care • Understanding of clinic operations and site-of-care decision drivers • Strong business acumen and ability to interpret account economics, reimbursement information, and performance data • Executive communication, problem solving, and influence skills across clinical and administrative stakeholders • Ability to manage competing priorities, operate independently, and execute through cross-functional teams • A patient-centered, compliant approach to customer engagement and solution development • Approximately 40–60% travel within an assigned geography, including customer meetings, internal planning, and industry events

🏖️ Benefits

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions • Group medical, dental and vision coverage • Life and disability insurance • Flexible spending accounts • Discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan • Stock-based long-term incentives • Award-winning time-off plans and bi-annual company-wide shutdowns • Flexible work models, including remote work arrangements, where possible • Career development opportunities • Financial plans with opportunities to save towards retirement or other goals • Work/life balance

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