Project Manager, Customer Experience – Fixed-Term

🕒 August 27

🇺🇸 United States – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 50%

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Amplify

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2000

📚 Education

💰 Series C on 2023-05

Education

Amplify is a pioneering company in K–12 education, dedicated to providing next-generation curriculum and assessment solutions. Since 2000, Amplify has been developing programs that empower educators with powerful tools, facilitating the development of comprehensive literacy and math systems for students in thousands of school districts globally. Their suite includes the Amplify CKLA literacy program, Desmos Math, and Amplify Science, all designed to align educational practices with the Science of Reading and evidence-based strategies. Amplify also offers professional development through podcasts and webinars, supporting teachers with insight and innovation.

📋 Description

• Lead and support complex, cross-functional Customer Experience projects • Coordinate documentation for professional development product certification with state education agencies • Support readiness efforts to expand teacher professional development into new and existing markets • Organize standardization of processes for regional design of professional development assets • Create a centralized system for product updates to customer-facing teams • Manage projects with varying goals, stakeholders, tools, types, and sizes • Track partner-specific milestones, deliverables, and reporting cadence across professional development partnerships • Define project scope and explicitly renegotiate it when goals or details change • Develop and maintain detailed project plans, timelines, workflows, roadmaps, and trackers • Define milestones with team leaders and monitor project effectiveness, performance data, trends, and impact • Unblock urgent needs and escalate issues with judgment • Maintain expertise in Customer Experience systems including Salesforce, Slack, Tableau, Amplify Products, Concur, and Google Suite • Develop stakeholder communication plans and provide progress visibility to executives and project teams • Communicate risks or delays and propose mitigation strategies • Coordinate, facilitate, and document meetings with clear next steps • Collaborate with CX Insights; Customer Success & Development; Design, Training & Development; PD Operations; and other internal and external stakeholders • Map current processes and identify improvement opportunities, redundancies, and risks • Lead or support change management to drive adoption of new processes and initiatives • Foster innovation, creativity, and continuous improvement within the Customer Experience team • Establish success measures, quality standards, timelines, and non-negotiables • Participate in or lead working groups, team meetings, projects, and other team commitments • Flexibly support emerging initiatives and changing organizational priorities • Travel occasionally for onsite meetings and training

🎯 Requirements

• Bachelor’s Degree or equivalent practical experience • 3-5 years managing multiple complex projects simultaneously • Strong experience in the K-12 education landscape, such as school operations or Edtech • Experience designing and implementing end to end processes from a stated goal or outcome • Experience effectively managing and prioritizing multiple projects to meet deadlines • Experience building data visualizations that help communicate progress and drive decision making • Experience synthesizing large amounts of disparate information into concise, actionable, and impactful reports or other communications medium to a wide variety of audiences • Exceptional proficiency with Google, Apple, and/or Microsoft office suites • Proficiency in Salesforce and similar platforms • Ability to quickly learn new technology or software • Experience working across multiple teams, often with multiple managers, in highly complex, fast-paced, and evolving situations • Experience holding scope, a timeline, or a quality standard with stakeholders who are senior to you and outside your reporting line • Experience delivering work that depends on a technical or build partner outside your own organization • Ability to travel occasionally, including onsite meetings a few times per year and training travel • Certification in project management or related process (preferred) • Experience using project management tools (preferred) • Experience with projects impacting a large number of stakeholders (preferred)

🏖️ Benefits

• 401(k) plan • Competitive health insurance • Mental health options • Basic life insurance • Paid time off • Parental leave • Access to best-in-class development programs • Remote work arrangement • Occasional onsite meetings and training travel

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