Onboarding Specialist

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🔥 1 minute ago

🏄 California – Remote

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⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 10%

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Logo of Anchor Utility

Anchor Utility

51 - 200 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Anchor Utility is a utility management company that provides billing and submetering services, utility expense management, auditing, meter installation and maintenance, energy procurement, and regulatory compliance for multifamily and other residential property owners and managers. The company helps owners recover utility costs, improve NOI, and meet sustainability goals through data collection, validation, benchmarking, and resident billing programs (RUBS and submeter billing). Anchor operates across most U. S. states and in parts of Canada and Mexico, serving property types including multifamily, new construction, single-family BTR, and student housing.

📋 Description

• Ensure an exceptional onboarding experience for clients • Support and guide implementation of Resident Billing, Utility Expense Management, and Vacant Cost Recovery services • Collaborate with the team to efficiently set up properties in the billing platform • Ensure processes are completed in a timely and accurate manner • Train and present to groups • Communicate frequently with colleagues and clients

🎯 Requirements

• 3+ years of experience in an implementation role • 1–2 years of supervising team members preferred • Previous experience with utility billing highly beneficial • Strong technical aptitude • Experience using MS Office (Word, Excel, PowerPoint) • Ability to understand and explain complex technical concepts to non-technical individuals • Ability to handle multiple priorities in a fast-paced environment • Excellent organizational, time management, and problem-solving skills • Strong verbal and written communication skills • Ability to train and present to groups • Detail-oriented, proactive, and highly productive with minimal supervision • Bachelor Degree preferred • Strong technical and business acumen related to implementation processes • Continuous learning mindset focused on process improvement and emerging technologies • Ability to sit for extended periods while working on a computer • Ability to occasionally lift office supplies up to 25 lbs.

🏖️ Benefits

• Competitive salary and benefits package • Collaborative and dynamic team environment • Opportunities for career growth and development • Full-time, stable position with a clear path to advancement • Remote office environment

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