Senior Manager, Sales Operations

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $120k - $190k / year

⏰ Full Time

🟠 Senior

📊 Sales Operations

👻 Ghost score 0%

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Angi

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1995

🏪 Marketplace

👥 B2C

💰 $30M Debt Financing - Angi on 2011-10

Marketplace • B2C

Angi is a consumer-facing online marketplace that helps homeowners find, compare, and hire local professionals for home improvement, maintenance, and repair projects. The platform lists many trades and services — including plumbing, electrical, roofing, landscaping, cleaning, remodeling, and more — provides ratings and pricing guides, offers an app, and allows service professionals to register and manage their businesses. It also publishes cost guides and project research to help homeowners plan jobs.

📋 Description

• Develop a deep understanding of the end-to-end sales motion, workflows, and rep experience across all sales segments through shadowing, interviews, and usage data • Identify pain points, inefficiencies, and improvement opportunities in tools and processes • Translate rep feedback and usage patterns into prioritized enhancement recommendations • Serve as the internal voice of sales representatives in tooling and process decisions • Act as the primary business steward for Salesforce and own its changes, enhancements, feature requests, data quality, workflow automation, and reporting standards • Aggregate, triage, and prioritize requests from sales leadership, representatives, and cross-functional partners • Evaluate trade-offs and maintain an improvement roadmap • Oversee Salesforce data integrity and process consistency • Evaluate, recommend, and support implementation of adjacent sales tools such as Clay, LeanData, and ZoomInfo • Assess opportunities to embed AI and automation into sales workflows • Design and support testing protocols for proposed changes • Define and monitor success metrics, including adoption rates, usage trends, and rep productivity impact • Drive adoption through documentation, training, and structured change management • Synthesize learnings to inform prioritization and continuous improvement • Build and maintain reports and dashboards covering tooling adoption, backlog health, and shipped improvements • Translate operational data into executive-ready analyses and recommendations • Establish and run a regular operating cadence with Sales leadership on work in progress, priorities, and outcomes • Report to the Director of Sales Operations

🎯 Requirements

• 6+ years of experience in Sales Operations, Revenue Operations, or a related field • Hands-on Salesforce experience required, including reporting, dashboards, workflow/process design, and data quality management • Salesforce Admin certification is a strong plus • Proven ability to manage a complex backlog and prioritize competing stakeholder needs • Experience working cross-functionally with technical or product teams to deliver systems improvements • Demonstrated ability to drive tool adoption through documentation, training, and change management • Strong data analytics capability, including analyzing usage and adoption data, identifying trends, and translating findings into recommendations • Excellent written and verbal communication skills • Ability to translate business needs into technical briefs and data insights into executive narratives • Ability to follow through, operate independently in ambiguity, and demonstrate a bias toward action • Experience with sales engagement or conversation intelligence tools such as Outreach, Gong, Clari, or ZoomInfo is a nice-to-have • Familiarity with SQL, Tableau, Looker, or other BI tools is a nice-to-have • Experience evaluating or operationalizing AI/automation use cases in a sales environment is a nice-to-have • Prior experience in a high-growth marketplace or B2B SaaS environment is a nice-to-have

🏖️ Benefits

• Competitive year-end performance bonus • Equity package • Full medical, dental, and vision package • Flexible vacation policy • Pet discount plans • Retirement plan with company match (401K) • Opportunity to work with sharp, motivated teammates on unique challenges