Regional Service Manager

🔥 13 minutes ago

🇺🇸 United States – Remote

💵 $95.9k - $131.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Anord Mardix

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏗️ Construction

🏭 Manufacturing

⚡ Energy

Construction • Manufacturing • Energy

Anord Mardix is a global electrical engineering and manufacturing firm specializing in critical power solutions for data centres, commercial and industrial customers. They design and produce switchgear, busway, modular power pods and skids, power distribution units, and power management systems (including SCADA/DCIM), and provide installation, service and lifecycle support. The company emphasizes reliability, customisation and energy-efficient, space-saving designs for critical infrastructure projects worldwide.

📋 Description

• Manage all field service technicians within the defined region • Work with Customer Support on scheduling, planning, and coordinating field service technicians and Field Support groups • Plan, direct, and coordinate field service activities to install and service electrical distribution equipment according to cost, quality, safety, and quantity specifications • Respond to issues during non-work hours on weekdays, weekends, and holidays as needed • Review field service schedules and determine staffing requirements, work procedures, and assignments • Establish work schedules, assignments, scopes, and priorities • Maintain and update startup procedures • Conduct meetings to review safety, quality, and production issues • Manage and develop field service personnel through training, delegation, and performance reviews • Develop and lead high-performance field service teams and identify technical/resource requirements • Collaborate with other departments to integrate production with business systems and resolve organizational issues • Resolve problems related to design, specifications, standards, and field service work • Ensure adherence to corporate, external, and regulatory requirements • Work with Engineering and PMs to provide MOPs for site work • Review and approve technicians’ monthly expense reports • Manage technician time through Kronos • Implement continuous improvement projects and eliminate waste • Enforce health, safety, company policies, and disciplinary processes with supervision and Human Resources • Coach, mentor, and train technicians through field and factory support • Serve as first line of defense for technician questions and identify training or resource needs • Perform additional duties as required

🎯 Requirements

• A minimum of a bachelor’s degree in engineering or related field and the equivalent of 3 - 5 years’ experience working in power distribution industry and/or service environment with demonstrated knowledge and proficiency in engineering operations, or High School Education or GED and equivalent of 5 - 8 years of practical work experience • Knowledge of principles and process for providing supervision and leadership with considerable experience supervising, managing and motivating employees in a manufacturing setting • Strong technical and understanding of power distribution equipment and related standards • Familiarity with the development and implementation of work instructions • Good computer skills, to include Microsoft Office Suite, etc. • Ability to travel up to 60% of the time • No sponsorship available

🏖️ Benefits

• Full range of medical, dental, and vision plans • Life Insurance • Short-term and Long-term Disability • Matching 401(k) Contributions • Vacation and Paid Sick Time • Tuition Reimbursement • Domestic relocation eligibility