Lead, Client Delivery

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ansira

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

📣 Marketing

🏢 Enterprise

💰 Private Equity Round on 2012-03

B2B • Marketing • Enterprise

Ansira is a company that specializes in helping brands synchronize their distributed ecosystems through a comprehensive platform and professional services. With over 100 years of experience, Ansira empowers brands to better coordinate their partner networks, drive efficiencies, and stimulate brand-to-local growth. The company offers a suite of services including media planning, strategic consultancy, and targeted marketing incentives, supporting over 300 brands across various industries. Ansira's solutions are designed to unleash creativity, motivate partner investments in marketing, and engage consumers with personalized campaigns. They are a recognized leader in distributed growth, providing vital tools and tactics for effective brand promotion.

📋 Description

• Act as an operational leader supporting local channel partners and advertising partners with tools, support, thought leadership, and program administration • Assess workload, assign daily goals, and send team status updates to ensure goals and SLAs are met • Support productive workflows and team optimization across US and global teams • Report and track metrics against department benchmarks and create action plans when necessary • Develop advanced knowledge of assigned programs and serve as day-to-day decision maker for team and program operations • Lead special project implementation • Support data loads and payment runs • Serve clients and customers via phone, chat, and email; understand marketing needs and independently resolve escalations • Maintain accurate profile and communication records with proactive reporting • Coach customers and advertising partners on creating and submitting brand-enhancing content • Resolve helpdesk escalations, coach the team, and route tickets appropriately • Own monthly release testing and enhancement QA • Establish and maintain website and reporting QC processes • Communicate program progress and performance to stakeholders • Assist with monthly, quarterly, and annual reporting, analysis, insights, and recommendations • Lead channel partner marketing operational services • Administer program websites and tools • Liaise with internal teams and key program vendor partners • Collaborate with the team and participate in brainstorming sessions • Maintain SOPs, clarification and exception trackers, and account-related training documents • Flex job responsibilities as needed

🎯 Requirements

• Bachelor’s degree in business, communications, marketing, journalism, or related field • 2-years agency or related experience • 6 months of formal or informal leadership experience • Proven technical competence including Microsoft Word, Excel, Outlook, and social publishing platforms • Multimedia digital knowledge • Understanding of industry trends and a passion for technological innovation • Strong math, written and verbal communication, problem-solving, and multi-tasking ability • Ability to organize work, handle multiple tasks, and meet deadlines • Exceptional client and customer service skills • Comfortable solving conflict • Natural curiosity and eager desire to learn • Remote-work experience preferred and demonstrated ability to work independently

🏖️ Benefits

• Remote work arrangement