Partner Support Associate

Job not on LinkedIn

🔥 0 minutes ago

🏰 Missouri – Remote

🏰 Missouri – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🪙 Affiliate Manager

🚫👨‍🎓 No degree required

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Ansira

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤝 B2B

📣 Marketing

🏢 Enterprise

💰 Private Equity Round on 2012-03

B2B • Marketing • Enterprise

Ansira is a company that specializes in helping brands synchronize their distributed ecosystems through a comprehensive platform and professional services. With over 100 years of experience, Ansira empowers brands to better coordinate their partner networks, drive efficiencies, and stimulate brand-to-local growth. The company offers a suite of services including media planning, strategic consultancy, and targeted marketing incentives, supporting over 300 brands across various industries. Ansira's solutions are designed to unleash creativity, motivate partner investments in marketing, and engage consumers with personalized campaigns. They are a recognized leader in distributed growth, providing vital tools and tactics for effective brand promotion.

📋 Description

• Respond to incoming calls, chats, and emails from customers • Provide accurate information using applicable tools, resources, and procedures • Address customer questions and concerns about products or services • Identify customer needs, research issues, resolve problems, and provide solutions • Document calls, chats, and emails in the call center database • Follow scripts or call flows • Meet performance metrics including call quality, customer satisfaction, and average speed of answer • Attend training sessions and team meetings • Manage high call volume and follow up when necessary • Perform other administrative duties as assigned

🎯 Requirements

• Strong written and verbal communication skills in English • Exceptional communication, active listening, and interpersonal skills • Empathy and customer-oriented approach • Ability to handle multiple tasks and prioritize effectively • Proficiency in call center software and technology • Experience with Salesforce is a plus • Strong problem-solving skills • Proven track record of reliability • Flexibility to work weekends and non-standard business hours as needed • High school diploma or equivalent • Experience in a customer support or related role

🏖️ Benefits

• Training sessions and team meetings to enhance skills and knowledge