Strategic Engagement Partner

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DeweyLearn, Inc.

WebsiteLinkedInAll Job Openings

1 - 10 employees

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

Education • Artificial Intelligence • SaaS

DeweyLearn, Inc. is an AI-powered teaching assistant and analytics platform that uses multimodal data (text, voice, interaction and classroom sensor inputs) to deliver real-time insights on student engagement, collaboration, and cognitive complexity. It helps K–12 schools, higher education, tutoring providers, and corporate trainers identify learning gaps, monitor group dynamics, and receive actionable recommendations via a chatbot interface, while emphasizing teacher-centered support, data privacy, and regulatory compliance.

📋 Description

• Take ownership of new customer relationships from contract signing onward • Drive customer success, product innovation, account management, and relationship expansion • Serve as the primary DeweyLearn representative for large enterprise customers • Build executive relationships, customer-success playbooks, health frameworks, and expansion motions • Manage customer relationships through strategic consultation, change management, and long-term planning • Run structured discovery and facilitate working sessions with senior teams • Shape rubrics and frameworks for successful engagements • Coach customer champions and skeptics through organizational change • Run complex engagements, surface risks early, and own outcomes when plans shift • Lead structured check-ins, executive readouts, and adoption troubleshooting • Partner with implementation engineering on delivery • Feed structured product feedback to the DeweyLearn team

🎯 Requirements

• Experience running large, complex enterprise customer accounts • Enterprise customer-excellence expertise, including executive cadence, adoption-friction detection, churn-signal identification, renewal planning, and expansion planning • Experience building customer-success playbooks, health frameworks, and expansion motions • Experience working alongside integrators • AI-native working approach and effective use of agentic tools • Strong understanding of AI model capabilities and limitations • Ability to critically evaluate AI outputs • Essential knowledge and experience in higher education, technical education, workforce development, clinical practice, or related settings • Fluency in learning science and assessment design preferred • Experience with structured discovery and facilitating working sessions with senior teams • Experience shaping rubrics and frameworks • Coaching, consulting, and change-management experience • Experience managing complex projects and products, including risk management and outcome ownership • Strong judgment, executive presence, and self-direction • Concrete examples, demonstrably deep knowledge, and real work samples

🏖️ Benefits

• Competitive compensation commensurate with experience • Medical benefits • Flexible PTO • Remote-first work arrangement • 25–35% travel for customer engagements