Technical Account Manager

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Antavo Loyalty Cloud

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

✈️ Travel

💰 Series A on 2022-11

Consulting • Marketing • Travel

Antavo Loyalty Cloud is a company that specializes in providing innovative, AI-powered loyalty program technology solutions. Their platform supports a wide range of loyalty program types, including tiered, gamified, and influencer referral programs, designed to optimize customer engagement and improve key performance indicators (KPIs) for businesses. Antavo’s solutions are API-centric, enabling seamless integration with existing customer relationship management (CRM), marketing automation, and e-commerce platforms. This technology is particularly beneficial for retail, eCommerce, financial services, and fashion industries, among others. Antavo is dedicated to continuous innovation, reinvesting a significant portion of their revenue into platform development. They offer resources such as ebooks, a loyalty blog, and other educational tools, positioning themselves as leaders in the loyalty technology industry.

📋 Description

• Maintain strategic technical relationships with senior customer stakeholders and executive leadership • Act as the executive-level technical advisor for assigned strategic customers • Align customer technical roadmaps and operational strategies with Antavo capabilities • Lead discussions on scalability, architecture evolution, operational maturity, governance, and platform strategy • Represent Antavo in technical escalations, strategic initiatives, platform evolution, and executive governance discussions • Develop understanding of customer Antavo setups, integrations, data flows, configurations, environments, and use cases • Identify technical risks, limitations, dependencies, adoption gaps, and optimization opportunities • Guide customers on platform usage, integrations, configuration, scalability, performance, and operational efficiency • Translate technical concepts, risks, trade-offs, and recommendations into customer-friendly guidance • Bridge customers with Customer Success, Operations, Support, Engineering, Product, Professional Services, and Implementation teams • Document, coordinate, and follow through on critical technical topics • Support platform changes, upgrades, feature adoption, and release-related questions • Contribute customer feedback and technical insights to Product and Engineering • Partner with Customer Success Managers on customer health, retention, value realization, and expansion • Participate in Executive Business Reviews, technical reviews, workshops, and success planning • Increase customer self-service usage of the Antavo platform and Backoffice • Create internal and customer-facing documentation, playbooks, technical notes, and best-practice materials • Improve technical account management processes, automation, and scalable ways of working • Use AI tools to improve productivity, analysis, documentation, reporting, and customer communication • Continuously deepen product, technical, loyalty, SaaS, and customer-domain knowledge

🎯 Requirements

• Proven experience building and maintaining relationships with senior technical and executive stakeholders • Experience as a trusted advisor for enterprise customers in complex, multi-stakeholder SaaS environments • Proven experience in a senior customer-facing technical B2B SaaS role, such as Technical Account Manager, Technical Customer Success Manager, Solutions Consultant, Customer Success Engineer, or similar • Strong experience with technical SaaS products and live customer environments • Strong technical depth, strategic customer engagement, and executive communication skills • Ability to lead conversations on scalability, operational maturity, technical governance, and platform evolution • Experience with integrations, APIs, data flows, web technologies, technical configurations, and production systems • Ability to understand complex customer setups and identify risks, dependencies, and improvement opportunities • Strong ownership and task prioritization across multiple strategic customers • Experience collaborating with Product, Engineering, Support, Customer Success, and Implementation teams • Familiarity with Jira or similar issue and project-tracking tools • Understanding of software development processes, release cycles, incident handling, and escalation management • Strong communication, relationship-management, problem-solving, analytical, and pragmatic skills • Comfortable working in a remote, international SaaS environment • Hands-on experience using AI tools to improve or automate processes, workflows, documentation, reporting, analysis, or customer-facing operations • Built and showcased at least one practical AI-enabled project, workflow, or automation, including the problem solved, tools used, impact, and lessons learned • Willingness and ability to travel approximately 30–40% across the EU and NAM region • Nice to have: experience with loyalty technology, CRM, MarTech, customer engagement, e-commerce, or digital marketing technology • Nice to have: experience with RESTful APIs, SDKs, JavaScript frameworks, webhooks, authentication, data integrations, SQL, NoSQL, Magento, Shopify, Salesforce, Emarsys, Braze, Bloomreach, or similar platforms

🏖️ Benefits

• The opportunity to quickly advance in your career • AntavoCare health insurance benefit • Remote-first work from home • Flexible working hours • Company retreats • Strong team support • International working environment • Dynamic environment to learn, grow, and make an impact